Retail Store Manager: Drive Sales & Customer Experience

SM Retail, Inc. - Corporate; Bacoor; On-site; PHP 279,000 - 502,000; Full time

Job summary

SM Retail, Inc. - Corporate in Cavite, Philippines seeks aStore Manager to monitor daily sales against targets and strategize improvements with regional leadership. Build relationships with top customers, address complaints, and drive customer satisfaction.

The role also ensures proper display standards, clean store areas, and timely fixture maintenance, while conducting daily knowledge checks on product, promos, store layout, appearance, and customer interactions.

Qualifications

• Bachelor’s Degree in Business Administration or similar
• At least 2 years’ related retail work experience in a managerial role
• Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes
• Excellent communication and interpersonal skills

Responsibilities

• Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.
• Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.
• Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.
• Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting).

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Education

Bachelor’s Degree in Business Administration

Job description

SM Retail, Inc. - Corporate in Cavite, Philippines seeks aStore Manager to monitor daily sales against targets and strategize improvements with regional leadership. Build relationships with top customers, address complaints, and drive customer satisfaction.

The role also ensures proper display standards, clean store areas, and timely fixture maintenance, while conducting daily knowledge checks on product, promos, store layout, appearance, and customer interactions.