Sales Performance & Customer Experience Lead

SM Retail Inc.; Caloocan; Vor Ort; PHP 279.000 - 502.000; Vollzeit

Zusammenfassung

SM Retail Inc. is looking for a store operations-focused individual in the Philippines to monitor departmental sales against targets and coordinate with the Regional Manager on corrective actions.

The role emphasizes proactive customer engagement, maintaining top customer relationships, and addressing complaints to ensure positive shopping experiences. The position also involves enforcing visual merchandising standards, maintaining clean and orderly displays, and training the team on product

Aufgaben

• Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.
• Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.
• Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.
• Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels).

Jobbeschreibung

SM Retail Inc. is looking for a store operations-focused individual in the Philippines to monitor departmental sales against targets and coordinate with the Regional Manager on corrective actions.

The role emphasizes proactive customer engagement, maintaining top customer relationships, and addressing complaints to ensure positive shopping experiences. The position also involves enforcing visual merchandising standards, maintaining clean and orderly displays, and training the team on product