Store Performance & Customer Experience Leader

SM Retail, Inc. - Corporate; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

SM Retail, Inc. - Corporate is seeking a capable Retail Operations Manager to lead a store team in Quezon City. The role emphasizes achieving sales targets, coaching staff, and delivering excellent customer service.

You will supervise display standards, train employees on product knowledge and store procedures, and report performance insights to the Regional Manager. Your leadership will foster customer loyalty among top clients and ensure smooth store operations daily.

Qualifications

• Requires 2+ years in retail in a managerial role.
• Strong leadership and customer service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitors departmental sales vs. target daily and suggests solutions to Regional Manager.
• Proactively seeks customer interactions and maintains relationships with top 100 customers.
• Explains display standards to sales clerks and ensures proper item arrangement and fixture maintenance.
• Conducts daily checks on team knowledge, appearance, and conduct.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor's Degree in Business Administration

Job description

SM Retail, Inc. - Corporate is seeking a capable Retail Operations Manager to lead a store team in Quezon City. The role emphasizes achieving sales targets, coaching staff, and delivering excellent customer service.

You will supervise display standards, train employees on product knowledge and store procedures, and report performance insights to the Regional Manager. Your leadership will foster customer loyalty among top clients and ensure smooth store operations daily.