Retail Services Specialist - Shopper Journey and Experience

Robinsons Supermarket; Quezon City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Robinsons Supermarket is seeking a Retail Services Specialist - Shopper Journey and Experience to design and optimize store layouts that enhance customer navigation and drive sales. You will work with merchandising and store operations to plan floor space and place products for optimal traffic flow.

As part of the role, you will conduct store visits to identify layout improvements, train store teams on best practices, and monitor the impact of changes on the shopper experience.

Qualifications

• Bachelor's degree in Industrial Engineering or a related field.
• Strong analytical, problem-solving and detail-oriented skills focused on optimizing space and processes.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Customer-centric approach to retail environment design.

Responsibilities

• Designs and plans store layouts that promote logical product placement and improve customer navigation.
• Collaborates with merchandising and operations teams to align layout strategies with overall business goals.
• Conducts store visits to assess layouts, recommend improvements, and assist with display set-ups.
• Provides training and support to store teams on layout best practices and monitors the impact of changes on customer experience.

Skills

Analytical thinking

Communication

Collaboration

Education

Bachelor's degree in Industrial Engineering or related field

Job description

Overview

The Retail Services Specialist - Shopper Journey and Experience is responsible for designing and optimizing store layouts to enhance customer experience and drive sales. This role collaborates with merchandising and store operations teams to ensure strategic product placement, plan floor space for optimal traffic flow, and support the implementation of layout improvements. The specialist also conducts store visits to identify opportunities for enhancement and provides training on best practices in store layout and displays.

Responsibilities

• Designs and plans store layouts that promote logical product placement and improve customer navigation.
• Collaborates with merchandising and operations teams to align layout strategies with overall business goals.
• Conducts store visits to assess layouts, recommend improvements, and assist with display set-ups.
• Provides training and support to store teams on layout best practices and monitors the impact of changes on customer experience.

Qualifications

• Bachelors degree in Industrial Engineering or a related field.
• Strong analytical, problem-solving and detail-oriented skills focused on optimizing space and processes.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Customer-centric approach to retail environment design.