Retail Sales Operations Manager

Private Advertiser; Murcia; Presencial; PHP 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO upon regularization

Government-mandated benefits

Additional leave credits

Descripción de la vacante

Private Advertiser seeks a Retail Sales Operations Manager to oversee daily store operations, staffing, inventory, and customer service across multiple locations in Negros. You will coordinate with the Sales Manager to maintain standards, drive revenue, and optimize inventory control.

The role requires 5–8 years in retail sales and operations, with at least 3 years in a supervisory capacity, plus travel within Negros and weekend/holiday shifts. Proficiency in Excel/Google Sheets is preferred.

Formación

• Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations Management, or related field.
• 5–8 years of retail sales and operations experience, with at least 3 years in a managerial or supervisory role.
• Proven experience managing multiple stores or retail locations.
• Strong background in sales management, revenue growth, inventory, merchandising, and store operations.
• Experience in recruitment, training, coaching, performance management, and staff scheduling.
• Willing to travel within Negros and work weekends, holidays, or shifting schedules as needed.

Responsabilidades

• Oversee daily store operations, including opening and closing procedures, staffing, inventory, and customer service.
• Coordinate with the Sales Manager and other departments to ensure consistent operational standards across stores.
• Monitor store performance and identify opportunities for operational improvement.
• Maintain high standards of customer service and ensure a positive customer experience.
• Assist customers with inquiries, product recommendations, and concerns.
• Address customer complaints and implement appropriate solutions.
• Support upselling and other sales initiatives to maximize store performance.
• Assist with the recruitment, onboarding, training, and supervision of retail staff, cashiers, and merchandisers.
• Monitor employee performance and ensure staff effectively fulfill their roles and responsibilities.
• Prepare and manage staff schedules based on operational requirements.
• Oversee inventory activities, including receiving deliveries, stocking, inventory counts, and stock monitoring.
• Ensure inventory accuracy and address discrepancies promptly.
• Support loss prevention initiatives and proper inventory control procedures.
• Monitor sales performance across stores and analyze trends to identify opportunities for improvement.
• Support the implementation of sales strategies and action plans to achieve revenue targets.
• Coordinate with Marketing to maintain attractive and effective product displays that support sales and enhance the customer experience.
• Ensure stores comply with company policies, procedures, health and safety standards, labor regulations, and other applicable requirements.
• Maintain accurate administrative records, including attendance and staff schedules.
• Prepare and submit operational reports as required.
• Perform other related duties as assigned.

Conocimientos

Store operations

Staff management

Sales management

Customer service

Leadership

Forecasting

Excel/Sheets

Educación

Bachelor's degree in Business Administration, Marketing, Retail Management, Operations Management, or related field

Herramientas

Microsoft Office

Google Workspace

Excel

Descripción del empleo

Retail Sales Operations Manager

RESPONSIBILITIES:

Store Operations

• Oversee daily store operations, including opening and closing procedures, staffing, inventory, and customer service.

• Coordinate with the Sales Manager and other departments to ensure consistent operational standards across stores.

• Monitor store performance and identify opportunities for operational improvement.

Customer Service

• Maintain high standards of customer service and ensure a positive customer experience.

• Assist customers with inquiries, product recommendations, and concerns.

• Address customer complaints and implement appropriate solutions.

• Support upselling and other sales initiatives to maximize store performance.

People Management

• Assist with the recruitment, onboarding, training, and supervision of retail staff, cashiers, and merchandisers.

• Monitor employee performance and ensure staff effectively fulfill their roles and responsibilities.

• Prepare and manage staff schedules based on operational requirements.

Inventory Management

• Oversee inventory activities, including receiving deliveries, stocking, inventory counts, and stock monitoring.

• Ensure inventory accuracy and address discrepancies promptly.

• Support loss prevention initiatives and proper inventory control procedures.

Sales and Visual Merchandising

• Monitor sales performance across stores and analyze trends to identify opportunities for improvement.

• Support the implementation of sales strategies and action plans to achieve revenue targets.

• Coordinate with Marketing to maintain attractive and effective product displays that support sales and enhance the customer experience.

Compliance and Administration

• Ensure stores comply with company policies, procedures, health and safety standards, labor regulations, and other applicable requirements.

• Maintain accurate administrative records, including attendance and staff schedules.

• Prepare and submit operational reports as required.

• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations Management, or related field.

• 5–8 years of retail sales and operations experience, with at least 3 years in a managerial or supervisory role.

• Proven experience managing multiple stores or retail locations.

• Strong background in sales management, revenue growth, inventory, merchandising, and store operations.

• Experience in recruitment, training, coaching, performance management, and staff scheduling.

• Strong leadership, analytical, problem-solving, communication, and customer service skills.

• Knowledge of retail policies, labor regulations, safety standards, and compliance requirements.

• Proficient in Microsoft Office or Google Workspace, especially Excel/Google Sheets.

• Willing to travel within Negros and work weekends, holidays, or shifting schedules as needed.

Other Benefits:

• HMO upon regularization

• Government-mandated benefits

• Additional leave credits