A retail company in Pampanga is seeking a Customer Service Representative to assist customers, process sales, and maintain the store's appearance. Ideal candidates should possess strong communication skills and a positive attitude. Responsibilities include greeting customers, processing transactions, restocking shelves, and ensuring the store is well-organized. A high school diploma is preferred, along with experience in customer service and basic math skills.
Qualifications
Ability to communicate clearly and build rapport with customers.
Positive attitude and patience in stressful situations.
Proficiency in handling money accurately.
Ability to keep things orderly and attention to detail.
Ability to stand for extended periods and lift light merchandise.
Responsibilities
Greet customers, answer questions, and assist with products.
Process sales and handle returns.
Restock shelves and organize merchandise.
Ensure store cleanliness and organization.
Perform general administrative tasks to support sales staff.
Skills
Communication and interpersonal skills
Customer service skills
Basic math and cash handling
Organizational skills
Physical ability
Education
High school diploma or equivalent
Tools
POS systems
Job description
Customer service: Greet customers, answer questions, and help them find products. Inform them about promotions and deals.
Sales and transactions: Process sales using a cash register or point‑of‑sale (POS) system, handle payments, and manage returns.
Inventory and merchandising: Restock shelves, organize merchandise, and maintain a clean and visually appealing sales floor.
Store maintenance: Ensure the store is tidy and well‑organized.
Administrative support: Perform general administrative tasks, which may include processing sales reports or other duties to support senior sales staff.
Required skills and qualifications
Communication and interpersonal skills: Ability to communicate clearly and build rapport with customers.
Customer service skills: A positive attitude and the ability to remain patient and calm, even in stressful situations.
Basic math and cash handling: Proficiency in handling money accurately.
Organizational skills: Ability to keep things orderly and pay attention to detail.
Physical ability: Ability to stand for extended periods and lift light merchandise.
Education: A high school diploma or equivalent is typically preferred.
Additional requirements
Computer literacy: Familiarity with POS systems and basic computer data entry.
Initiative: Ability to work independently and use initiative.
Sales skills: Confidence and the ability to encourage customers to make purchases.