Retail Quality Assurance Officer

Spinneys Philippines; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Spinneys Philippines is seeking a Retail Quality Assurance Officer to safeguard food safety and quality across the stores. You will partner with Retail Operations to conduct audits, manage non-conformances, and ensure compliance with HACCP and regulatory requirements.

You will oversee QHSE coordination with authorities, conduct trainings, review reports, and maintain product integrity documentation. The role demands strong organizational and communication skills and the ability to work

Qualifications

• Bachelor’s degree in food science, microbiology, or a related field.
• Minimum of 2 years’ experience in a quality assurance role, preferably within food retail.
• In-depth understanding of food safety standards including HACCP.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and document management.

Responsibilities

• Coordinate with the retail operations team to maintain high food safety standards.
• Conduct monthly, quarterly and bi-annual internal audits.
• Support external audits and inspections by retail operations.
• Review and approve NCIRs for audits, complaints and lab failures.
• Conduct required trainings.
• Participate in SOP reviews and updates.
• Investigate high priority complaints, incidents.
• Escalate and communicate QHSE concerns to operations and QA Manager.
• Serve as the first contact for municipality and local authorities on QHSE.
• Manage HACCP, lab sampling, withdrawals & recalls, pest control and equipment cleaning programs.
• Maintain product integrity documentation.
• Consolidate regulatory authorities’ standard requirements.
• Support the QA Manager and Operations in maintaining the food safety management system.

Skills

Organizational skills

Communication

Independent worker

Teamwork

Document management

Education

Bachelor’s degree in food science, microbiology, or a related field

Tools

Microsoft Office

Job description

RETAIL QUALITY ASSURANCE OFFICER is responsible for safeguarding food safety and quality standards across all retail stores. The role partners closely with Retail Operations to conduct audits, manage non-conformances, oversee compliance with HACCP and regulatory requirements, and act as a key liaison with authorities—ensuring the ongoing integrity of Spinneys’ food safety management system.

Key Responsibilities

• Coordinate with the retail operations team to ensure high food safety standards are maintained in the stores.
• Conduct monthly, quarterly and bi-annual internal audits
• Support retail operations team during external audits and inspections.
• Review and approve Internal and external non-conformance reports (NCIR) for audits, complaints and lab failures.
• Conduct required trainings.
• Participate in the periodic review and update of SOP’s.
• Investigate high priority complaints, accidents and incidents.
• Conduct regional management system meetings as required.
• Escalate and communicate regional Quality, Health, Safety and Environment (QHSE) concerns to operations team and Retail QA Manager.
• Act as the first point of contact for the relevant municipality and local authorities on QHSE aspects.
• Manage assigned portfolios including HACCP, lab sampling, withdrawals & recalls, pest control and equipment cleaning programs.
• Maintain product integrity documentation including end product specifications, label assessment, pack copies, ingredients matrix, ingredients and packaging materials approvals.
• Consolidate relevant regulatory authorities’ standard requirements.
• Support the QA Manager and Operations team in maintaining the integrity of the food safety management system.

QUALIFICATIONS

• Bachelor’s degree in food science, microbiology, or a related field.
• Minimum of 2 years’ experience in a quality assurance role, preferably within food retail.
• In-depth understanding of food safety standards including HACCP.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and document management.