Assistant Mall Manager

Viventis Search Asia; Zamboanga del Sur; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Viventis Search Asia is seeking a seasoned mall operations leader to own the overall profitable operation of a shopping center in the Philippines. The role emphasizes strong tenant performance, customer satisfaction, safety, and compliance with company and government standards.

The ideal candidate will drive value through property development, building administration, customer service excellence, and cross-functional business operations, while leading teams and managing stakeholder relationships

Qualifications

• Seasoned manager with proven track record across multiple areas.
• Strong ability to develop property development and operations strategies.
• Excellent stakeholder and relationship management across all levels.

Responsibilities

• Own the overall profitable operation of the mall, ensuring tenant performance and customer satisfaction.
• Maintain the mall’s physical condition, facilities, safety, and security.
• Ensure compliance with government regulations and company standards.
• Drive improvements that increase the mall’s value and revenue.
• Build strong relationships with mall tenants and address concerns.
• Support tenant retention, satisfaction, and foot traffic growth.
• Monitor and improve tenant sales and mall profitability.
• Develop strategies to increase foot traffic and customer spending.
• Oversee marketing initiatives to attract customers and support mall positioning.
• Manage day-to-day mall operations and administrative requirements.
• Lead mall personnel and ensure effective performance and communication.

Skills

Mall operations

Tenant relations

People management

Customer service

Strategic planning

Job description

Own the overall profitable operation of the mall, ensuring strong tenant performance, customer satisfaction, safety, property upkeep, and compliance with company/government standards.

Key responsibilities

Building & Property Management:

• Maintain the mall’s physical condition, facilities, safety, and security.
• Ensure compliance with government regulations and company standards.
• Drive improvements that increase the mall’s value.
• Build strong relationships with mall tenants.
• Address tenant concerns and ensure compliance with mall policies.
• Support tenant retention and satisfaction.
• Monitor and improve tenant sales.
• Develop strategies to increase foot traffic and customer spending.
• Ensure mall operations support revenue and profitability targets.

Marketing

• Implement marketing initiatives that attract customers.
• Develop programs that encourage repeat visits and patronage.
• Support the mall's positioning and competitiveness.

Administrative Management

• Implement company policies, procedures, and operational standards.
• Manage day-to-day mall operations and administrative requirements.

Human Resources

• Lead and manage mall personnel.
• Ensure effective performance, communication, and compliance across teams.

Experience:

A seasoned manager, not just someone with general property-management experience. The ideal candidate has a proven track record across several areas:

• Property Development
• Building Administration
• Customer Service
• Business Operations
• People/team management
• Strong stakeholder/relationship management
• Ability to work with people at all organizational levels