Leasing and Operations Manager / Officer

HRTX; Makati; On-site; PHP 60,000 - 90,000; Full time

Job summary

An esteemed property management firm is seeking a Leasing and Operations Manager to drive tenant occupancy, maximize revenue, and ensure smooth operations of properties. This strategic role requires at least 5–7 years in leasing and property operations, along with strong leadership and financial management skills. The candidate will oversee tenant management, financial performance, and day-to-day operations to enhance tenant satisfaction and asset performance.

Qualifications

• 5–7 years of relevant experience in mall, retail, or office leasing and property operations.
• Proven track record in achieving leasing targets.
• Strong leadership and people management skills.

Responsibilities

• Drive tenant occupancy and maximize revenue across properties.
• Manage Profit & Loss (P&L) and property budgets.
• Oversee day-to-day property operations.

Skills

Negotiation

Analytical thinking

Project management

Financial analysis

People management

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office (Excel, Word, PowerPoint)

SAP or similar

Job description

The Leasing and Operations Manager / Officer is responsible for driving tenant occupancy, maximizing revenue, and ensuring smooth day-to-day operations of assigned properties. This role combines strategic leasing, financial oversight, and operational management to enhance tenant satisfaction and asset performance.

Key Responsibilities:

Leasing Strategy & Tenant Management

• Conceptualize, develop, and implement strategies, policies, and procedures to maximize tenant occupancy and revenue.
• Identify and source prospective tenants aligned with the property's positioning and tenant mix.
• Negotiate lease terms, conditions, and commercial agreements with tenants.
• Prepare lease proposals, contracts, renewals, and related documentation.
• Conduct background checks and due diligence on potential tenants.
• Oversee tenant move-in and move-out processes.

Asset & Financial Management

• Manage Profit & Loss (P&L), budgets, and receivables for assigned properties.
• Monitor income statements, ensuring achievement of revenue targets and adherence to DOE (Direct Operating Expenses) budgets.
• Analyze tenant sales performance against:
  • Prior year sales
  • Current year budget
  • Category and building averages
• Collaborate with Billing & Collections to maintain minimal accounts receivable (A/R).
• Identify performance drivers and recommend strategies to improve tenant and property performance.

Operations Management

• Oversee day-to-day property operations in coordination with the Property Manager (housekeeping, security, maintenance, etc.).
• Ensure facilities are well-maintained and operational.
• Initiate and implement improvements in the physical condition of properties.
• Coordinate with Marketing on campaigns, events, and promotional activities.

Stakeholder & Relationship Management

• Maintain strong relationships with tenants, brokers, and property owners.
• Address tenant concerns, complaints, and disputes in a timely and professional manner.
• Ensure high levels of tenant satisfaction within company policies and regulations.

Compliance & Reporting

• Ensure lease agreements comply with legal and regulatory requirements.
• Enforce adherence to contract provisions and property house rules.
• Review tenant fit-out plans and ensure compliance with construction and contractual standards.
• Prepare and present reports on leasing performance, occupancy rates, and operational metrics.

Qualifications:

For Leasing and Operations Manager

• Bachelor's degree in Business Administration, Management, Economics, Marketing, or related field.
• Minimum 5–7 years of relevant experience in mall, retail, or office leasing and property operations.
• Proven track record in achieving leasing targets and managing P&L.
• Strong leadership and people management skills.
• Advanced analytical and strategic thinking capabilities.
• Excellent negotiation, presentation, and stakeholder management skills.
• Strong financial acumen (budgeting, financial analysis, income statements).
• Ability to manage complex projects and drive initiatives end-to-end.
• Proficiency in MS Office (Excel, Word, PowerPoint) and systems such as SAP or similar.

For Leasing and Operations Officer

• Bachelor's degree in Business Administration, Management, Economics, Marketing, or related field.
• Minimum 3 years of relevant experience in leasing, property management, or similar field.
• Good understanding of leasing processes and tenant management.
• Strong communication, coordination, and interpersonal skills.
• Ability to support negotiations and prepare leasing documentation.
• Detail-oriented with good organizational and problem-solving skills.
• Basic financial analysis and reporting skills.
• Proficiency in MS Office and familiarity with property management systems (e.g., SAP is an advantage).

Core Competencies

• Negotiation and persuasion
• Analytical and strategic thinking
• Project management and execution
• Problem-solving in dynamic environments
• Financial literacy and budgeting
• Knowledge of real estate industry trends