Retail Operations Analyst: Drive Store Performance

ACMobility, Inc.; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

ACMobility, Inc. is seeking a Retail Operations Assistant to support efficient retail and service operations by monitoring performance, analyzing data, and collaborating with frontline and support teams to meet standards and timelines across the network.

You will track store activities, prepare reports, coordinate with Retail, Service, HR, and Talent Acquisition, and help identify improvements to reduce issues and improve customer experience.

Qualifications

• Bachelor's degree in Business Management, Operations Management, Industrial Engineering, or a related field.
• Experience in Retail Operations, Service Operations, Business Operations, or Operations Analytics is preferred.
• Strong analytical skills with proficiency in Excel or Google Sheets for tracking and reporting.
• Ability to manage multiple tasks, stakeholders, and deadlines in a fast-paced environment.
• High attention to detail with strong problem-solving and follow-through skills.
• Effective written and verbal communication skills.
• Experience in automotive retail, logistics, or multi-site operations is an advantage.

Responsibilities

• Monitor, track, and analyze retail and service operations data, including performance metrics, compliance status, and operational timelines
• Maintain and update operational trackers related to store activities, onboarding, service performance, and process adherence
• Prepare regular operational reports and insights to support management decision-making
• Coordinate with Retail, Service, HR, Talent Acquisition, and other support teams to ensure operational requirements and deadlines are met
• Identify process gaps, inefficiencies, or recurring operational issues and recommend improvement actions
• Support the implementation and adherence to operational guidelines, policies, and best practices across retail locations
• Assist in managing store or service-related escalations by coordinating with relevant stakeholders
• Support audits, documentation, and compliance-related activities impacting retail and service operations

Skills

Analytical skills

Multi-tasking

Attention to detail

Communication skills

Time management

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

ACMobility, Inc. is seeking a Retail Operations Assistant to support efficient retail and service operations by monitoring performance, analyzing data, and collaborating with frontline and support teams to meet standards and timelines across the network.

You will track store activities, prepare reports, coordinate with Retail, Service, HR, and Talent Acquisition, and help identify improvements to reduce issues and improve customer experience.