Retail Operations Officer

Newstar Shopping Mart Inc. (Newstar); Pangasinan; On-site; PHP 260,000 - 420,000; Full time

Job summary

A leading retail company in Pangasinan is seeking an experienced Operations Planning & Control Officer. The ideal candidate will support operational excellence by conducting audits, monitoring SOP adherence, and analyzing data. Responsibilities include preparing reports, recommending process improvements, and conducting training for store teams. A strong background in data analysis and operational compliance is essential for this role.

Qualifications

• Experience in operational audits and compliance monitoring.
• Proficient in data analysis and report preparation.
• Ability to travel to various branches as needed.

Responsibilities

• Conduct store audits for operations and compliance.
• Monitor adherence to SOPs and internal controls.
• Prepare reports with actionable recommendations.
• Prepare audit and performance reports with actionable recommendations
• Analyze inventory, sales, and operational data using Excel/Google Sheets
• Support operational planning and KPI monitoring
• Recommend process improvements and cost-efficiency initiatives
• Conduct training and coaching for store teams
• Coordinate with department heads to ensure operational alignment
• Travel to branches as needed

Skills

Data analysis

Process improvement

SOP compliance

Inventory management

Training and coaching

Tools

Excel

Google Sheets

Job description

Overview

Job Summary: We are looking for a results-driven Operations Planning & Control Officer to support operational excellence across our retail branches. This role is responsible for conducting store audits, monitoring performance, analyzing data, improving processes, and ensuring compliance with company standards and internal controls.

Responsibilities

• Conduct store audits (operations, inventory, documentation, compliance)
• Monitor SOP adherence and internal control effectiveness
• Identify discrepancies, risks, and process gaps
• Prepare audit and performance reports with actionable recommendations
• Analyze inventory, sales, and operational data using Excel/Google Sheets
• Support operational planning and KPI monitoring
• Recommend process improvements and cost-efficiency initiatives
• Conduct training and coaching for store teams
• Coordinate with department heads to ensure operational alignment
• Travel to branches as needed