Retail Operations Officer

Newstar Shopping Mart Inc. (Newstar); Tarlac City; On-site; PHP 390,600 - 558,000; Full time

Job summary

A retail organization is seeking a results-driven Operations Planning & Control Officer in Tarlac City, Philippines. The role involves conducting store audits, monitoring compliance, analyzing operational data, and recommending process improvements. Candidates should have skills in data analysis, strong communication abilities, and experience in operational roles. This position offers opportunities for travel to various branches while ensuring adherence to company standards.

Responsibilities

• Conduct store audits focusing on operations, inventory, documentation, and compliance.
• Monitor adherence to SOPs and assess internal control effectiveness.
• Identify discrepancies, risks, and gaps in processes.
• Prepare reports with actionable recommendations based on audits.
• Analyze operational data utilizing Excel/Google Sheets.
• Support operational planning and monitor KPIs.
• Recommend process enhancements and cost-saving initiatives.
• Provide training and coaching for store staff.
• Collaborate with department heads for operational consistency.
• Travel to various branches as required.

Job description

Job Summary

We are looking for a results-driven Operations Planning & Control Officer to support operational excellence across our retail branches. This role is responsible for conducting store audits, monitoring performance, analyzing data, improving processes, and ensuring compliance with company standards and internal controls.

Key Responsibilities

• Conduct store audits (operations, inventory, documentation, compliance)
• Monitor SOP adherence and internal control effectiveness
• Identify discrepancies, risks, and process gaps
• Prepare audit and performance reports with actionable recommendations
• Analyze inventory, sales, and operational data using Excel/Google Sheets
• Support operational planning and KPI monitoring
• Recommend process improvements and cost-efficiency initiatives
• Conduct training and coaching for store teams
• Coordinate with department heads to ensure operational alignment
• Travel to branches as needed