Retail Operation Manager – Läderach

Valiram; Metro Manila; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

Valiram's Läderach brand in the Philippines seeks an experienced Operations Manager to drive sales and profitability across all stores in the region. You will own P&L, supervise sales, marketing and operations, and maintain strong partnerships with brand principals and Valiram teams.

You will lead inventory, merchandising, store openings, and ensure retail excellence in line with brand standards, while building a positive, customer-focused team culture.

Qualifications

• University graduate with business-related degree.
• Minimum 10 years of management experience in luxury or premium retail.
• Strong leadership and customer-service orientation.
• Strategize brand communication and local market positioning.

Responsibilities

• Plan and maximise sales and profit contribution for all stores in Philippines.
• Develop annual business plans reflecting brand positioning and deliver to brand principals.
• Direct operations and store management with compliance to retail standards.
• Lead inventory management, stock counts, and merchandising standards.
• Oversee store openings, renovations, and maintenance coordination.
• Collaborate with marketing to develop seasonal strategies.
• Maintain positive relationships with brand principals and Valiram teams.

Skills

Leadership

P&L Management

Store Operations

Communication

Analytical Thinking

Education

Bachelor's degree in Business Administration

Tools

POS Systems

Job description

This is a full-time role for a Operation Manager of Läderach, located in the Philippines. We are seeking a dynamic and results-driven Operation Manager, responsible for driving the sales and profitability of the brand and its stores within your assigned area. Your core duties will include total brand management, encompassing P&L accountability to achieve business goals. You will oversee sales, marketing, and operations functions while maintaining a strong relationship with the brand principal and other key stakeholders. A key focus will be driving retail excellence in line with both the Brand's and Valiram's high standards. As the brand ambassador, you will consistently portray a professional and customer-oriented image. Furthermore, you will play a crucial role in fostering a positive, engaging, and ethical work environment for your team.

KEY AREAS OF RESPONSIBILITIES

• Plan and maximise the sales and profit contribution of all Laderach stores in Philippines
• Develop annual business plan to reflect business positioning, negotiate key aspects of the planned delivery with superior & the respective store teams
• Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines
• Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance
• Lead to ensure effective inventory management system for Laderach stores including conducting periodic stock counts at stores and warehouse locations
• Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock.
• Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.
• Ensure the each store delivers business plan profit through delivery of both volume and cash margin
• Liaise with store design and store construction to ensure operational needs are met in all new store environments
• Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects
• Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations
• Managing and maintaining a positive working relationship with all the Brand principals and our other Valiram departments.
• Evaluate market conditions, competitors data and implement appropriate change to maximise sales.
• Conducting on-site meetings with management team members of store performance
• Respond to customer complaints and comments if required
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues
• Use information technology/ POS to record sales figures and for data analysis and reporting business performance.
• Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances

Marketing

• Partner with Marketing Manager and Brand Leader to analyse and develop seasonal marketing and PR strategies

Compliance

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
• Monitor Retail Management team works schedules and rosters to ensure sufficient
• Management coverage of the sales floor
• Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores
• Uphold and maintain VM standards at all stores
• Ensure the stores are kept neat and tidy at all times
• Ensure proper care for stocks, fixtures and furniture within the store
• Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards
• Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons

Leadership

• Conduct staff appraisal and quarterly performance review
• Improve staff morale leading to positive and dynamic working attitude and environment
• Maintain general and acceptable staff working conditions
• Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales
• Staff development, workforce and succession planning

Qualifications

• University graduate from Business Administration, Marketing, Food & Beverage Merchandising, or a related field.
• Minimum 10 years of management experience in luxury goods or a comparable retail environment and experience in Customer Service
• Strategize and implement brand communication needs in keeping with the integrity of the brand and regional appeal
• Plan and maximise the sales and profit contribution of the Brand
• Develop annual business plan to reflect brand positioning, negotiate key aspects of the planned delivery with the brand principal
• Direct Operations/Store Manager on managerial and operational aspects of the store with adherence and compliance to the retail operations standard
• Partner with Merchandising to maintain brand profitability by managing full price and mark down sales, intake margins, levels of mark down activity and terminal stock
• Lead localised pricing strategy and competitor insights and implement appropriate change to maximise sales and increase local market share
• Reports and statistic compilations in relation to brand performance and share product performance and insight with HOD
• Managing and maintaining a positive working relationship with the brand principal

About the Brand: Läderach

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

• The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.