Retail Operations Manager

LUXASIA; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

LUXASIA is a leading beauty omnichannel brand-builder across Asia Pacific. The Retail Operations Manager will provide strategic direction and leadership to the retail operations team, ensuring sales delivery, governance, and stock optimization across a multi-brand store network.

Responsibilities include leading store teams, implementing SOPs, managing risks, and driving CRM, VM, and customer experience initiatives in collaboration with Brand, Marketing, Finance, and Supply Chain.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 6-8 years of progressive experience in retail operations, with at least 3 years in a leadership/managerial role.
• Experience managing multi-brand portfolios or multi-store networks, preferably in luxury or beauty retail.
• Strong business acumen with P&L management exposure.
• Proven track record in people leadership and cross-functional collaboration.
• Knowledgeable in labor laws, outsourcing implications, and people governance.
• Experience in SAP, MIM, or equivalent retail systems.

Responsibilities

• Own and drive overall retail P&L performance across assigned brands and store network.
• Develop and execute retail strategies to achieve and exceed sales targets and KPIs.
• Lead business reviews to analyze performance trends, risks, and growth opportunities.
• Provide strategic direction to Assistant Managers, Area Supervisors, and field teams.
• Partner with Brand and Marketing teams to co-create retail calendars, launches, and initiatives.
• Oversee stock health, inventory control, and forecast alignment across stores.
• Lead risk management, audits, and compliance to minimize losses.

Skills

People leadership

Cross-functional collaboration

Retail operations

P&L management

Strategic thinking

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Tools

SAP

MIM

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group’s integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose

The Retail Operations Manager provides strategic direction, sound business advice, and strong leadership to the retail operations team, while partnering closely with Brand, Marketing, Finance, Supply Chain, HR, IT, Key Accounts and Outsourced partners. The role carries full accountability for sales delivery, operational compliance, risk mitigation, and people management within the assigned scope.

Main Roles and Responsibilities

1. Strategic Sales & Business Management

• Own and drive overall retail P&L performance across assigned brands and store network.

• Develop and execute retail strategies to achieve and exceed annual sales targets and KPIs.

• Lead business reviews (weekly, monthly, quarterly) to analyze performance trends, risks, and growth opportunities.

• Provide strategic direction to Assistant Managers, Area Supervisors, and field teams.

• Partner with Brand and Marketing teams to co-create impactful retail calendars, launches, and commercial initiatives.

• Identify expansion opportunities and recommend store productivity improvements.

1. Leadership & People Management

• Lead, coach, and develop Retail Operations Managers and retail field leaders.

• Provide sound judgment, guidance, and decision-making support in managing store and people issues.

• Strengthen succession planning and talent development within the retail organization.

• Oversee manpower planning in partnership with HR and agency partners.

• Handle escalated employee relations cases, performance issues, and conflict resolution within stores.

• Foster a culture of accountability, collaboration, and high performance across all retail teams.

Operational Excellence & Governance

• Ensure consistent implementation of retail SOPs, compliance standards, and operational frameworks.

• Oversee accurate sales recording, reconciliation, and system integrity (SAP, MIM, CE App).

• Lead risk management initiatives related to inventory, cash handling, audit findings, and compliance gaps.

• Conduct structured store visits and operational audits to ensure execution excellence.

• Strengthen internal controls to minimize losses, stock discrepancies, and operational risks.

Inventory & Stock Optimization

• Oversee stock health across all stores, ensuring optimal inventory levels aligned with sales forecasts.

• Monitor aging stocks, OOS situations, and sell-through rates, driving proactive action plans.

• Partner with Supply Chain and Brand teams to improve allocation efficiency and minimize markdown risks.

• Lead stock audit governance and reconciliation in coordination with Finance and agency partners.

• Ensure FEFO compliance and strong inventory discipline across the network.

Customer Experience & CRM Leadership

• Champion customer-centric culture across retail operations.

• Drive CRM strategy execution, ensuring achievement of acquisition, retention, and engagement KPIs.

• Ensure teams are trained and aligned in delivering premium and consistent brand experience.

• Monitor customer feedback and implement action plans to enhance satisfaction and loyalty.

Visual Merchandising & Brand Standards

• Ensure strict compliance with global and local VM guidelines across all brands.

• Partner with Brand teams to execute high-impact product launches and in-store campaigns.

• Ensure store environments consistently reflect brand prestige and commercial effectiveness.

• Drive accountability in maintaining testers, POSM relevance, and overall store hygiene.

Project & Change Management

• Lead and manage retail-related projects such as new store openings, system rollouts, retail transformation initiatives, and process improvements.

• Drive structured implementation of new tools, policies, and operational changes.

• Anticipate potential operational risks during change implementation and proactively mitigate them.

• Act as the key retail representative in cross-functional strategic projects.

Key Accountabilities

• Achievement of retail sales and profitability targets.

• Strong governance and audit compliance across all stores.

• Talent development and retention within retail teams.

• Operational risk mitigation and process optimization.

• Consistent and elevated customer experience delivery.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Retail Management, or related field.

• Minimum 6-8 years of progressive experience in retail operations, with at least 3 years in a leadership/managerial role.

• Experience managing multi-brand portfolios or multi-store networks, preferably in luxury or beauty retail.

• Strong business acumen with P&L management exposure.

• Proven track record in people leadership and cross-functional collaboration.

• Highly knowledgeable in labor laws, particular to Outsourcing, capable of guiding the people in line with this.

• Strong conflict management, negotiation, and decision-making skills.

• Experience in SAP, MIM, or equivalent retail systems.

• Strong analytical and strategic thinking capabilities.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.