Retail Officer for Maison

Q2 HR Solutions; Philippines; On-site; PHP 391,000 - 725,000; Full time

Job summary

Q2 HR Solutions in the Philippines seeks a premium retail professional to engage high-value clients, deliver tailored experiences, and drive sales through relationship-building and strategic client engagement.

You will lead private viewings, host exclusive events, manage partnerships with lifestyle brands, and mentor a showroom team to maintain flawless client journeys and presentation.

Qualifications

• Experience in retail, luxury sales, or client-facing roles.
• Excellent customer service and relationship management skills.
• Strong communication and presentation abilities.

Responsibilities

• Drive client acquisition and conversion lead to successful sales.
• Deliver tailored, high-touch service to VIP and high-net-worth clients.
• Conduct private viewings and personalized selling sessions.
• Organize exclusive client events and engagement activities.
• Achieve monthly and annual sales targets.

Skills

Retail experience

Luxury sales

Client relationship management

Customer service

Communication skills

Tools

CRM software

Job description

Step into a premium retail role where you engage high-value clients, deliver personalized experiences, and drive sales through relationship-building and strategic client engagement.

Key Responsibilities

• Drive client acquisition and conversion lead to successful sales
• Deliver tailored, high-touch service to VIP and high-net-worth clients
• Conduct private viewings and personalized selling sessions
• Organize exclusive client events and engagement activities
• Achieve monthly and annual sales targets

Operations & Showroom Excellence

• Ensure seamless end-to-end client journey in the showroom
• Maintain showroom standards, ambiance, and overall presentation
• Implement SOPs and monitor team execution
• Coordinate with internal teams and external suppliers
• Manage reports, inventory, and daily operations efficiently

Client Engagement & Partnerships

• Develop initiatives to increase walk-ins and client engagement
• Execute client appreciation programs for loyal clients
• Build partnerships with lifestyle and hospitality partners
• Represent the brand in events and external engagements

Team Support & Development

• Train and guide team members on service standards and SOPs
• Support performance improvement through coaching and feedback

Qualifications

• Experience in retail, luxury sales, or client-facing roles
• Strong customer service and relationship management skills
• Excellent communication and presentation skills
• Comfortable handling high-end clientele with professionalism
• Highly organized and detail-oriented
• Experience in CRM or retail systems is a plus
• Competitive salary package
• Exposure to premium retail and high-value clients
• Career growth in a dynamic and client-focused environment

Why Join Us

• Work with high-value clients in a premium retail setting
• Be part of curated client experiences and exclusive events
• Grow your career in luxury sales and relationship management
• Join a team that values service excellence and professionalism