CRM & CLIENTELING SPECIALIST

Louis Vuitton (Philippines) , Inc.; Catarman; On-site; PHP 500,000 - 750,000; Full time

Job summary

Louis Vuitton Philippines, Inc. seeks a CRM & Clienteling Specialist to oversee daily CRM operations and clienteling programs across all touchpoints, ensuring personalized interactions that reflect our Maison values and luxury standards.

You will execute targeted campaigns, maintain data accuracy, analyze client data for segmentation, and collaborate with boutique teams and HQ CRM to optimize loyalty and conversion.

Qualifications

• Marketing and events background with hands-on promotional activity planning.
• Strong client relationship skills and networking ability.
• Excellent verbal and written communication across all formats.

Responsibilities

• Implement CRM campaigns and clienteling initiatives across platforms.
• Maintain and update client databases with segmentation criteria.
• Support boutique teams in daily CRM tool usage and campaign alignment.
• Assist in deploying marketing automation workflows.
• Ensure brand-aligned content and messaging.

Skills

CRM Campaigns

Clienteling

Data Analysis

Stakeholder Collaboration

Job description

The CRM & Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints. This role is responsible for executing targeted campaigns, maintaining data accuracy, and ensuring personalized interactions that align with our Maison values and luxury standards.

1. Campaign Execution and Support

   Implement CRM campaigns and clienteling initiatives across platforms.
   Maintain and update client databases with segmentation criteria.
   Support boutique teams in daily CRM tool usage and campaign alignment.
   Assist in deploying marketing automation workflows.
   Ensure brand-aligned content and messaging.

2. Client Data and Insights

   Analyze client data and behaviors to refine segmentation.
   Prepare operational dashboards and performance reports.
   Collaborate with data teams to ensure integrity and accuracy.
   Track campaign metrics and suggest optimization strategies.
   Support measurement of loyalty and conversion indicators.

3. Personalization and Client Care

   Contribute to the design of personalized client communications.
   Ensure premium client experiences across all touchpoints.
   Support tailored follow-ups and post-interaction engagement.
   Serve as a liaison between retail and HQ CRM teams.
   Monitor feedback and contribute to experience enhancements.

4. System and Process Coordination

   Ensure correct CRM usage across tools and processes.
   Support training sessions for new users or updates.
   Coordinate with external vendors when needed.
   Maintain compliance with privacy and data policies.
   Drive improvements in process and user adoption.

Key Requirements:

• Marketing & Event Management Background: Possesses hands‑on experience in planning, coordinating, and executing promotional activities and client-focused events.

• Client-Centric Mindset: Genuinely enjoys building interpersonal relationships, networking, and engaging directly with prospective and existing clients.

• Exceptional Communication Skills: Top-tier verbal and written communication skills across all formats.