Retail & E‑Commerce Customer Support Specialist

Metacom Careers; Quezon; On-site; PHP 167,400 - 234,360; Full time

Job summary

Metacom Careers is seeking a full-time CSR to handle customer support for retail and online athletic apparel. You will assist with product inquiries, order processing, returns, exchanges, shipping updates, and account-related concerns, ensuring a smooth customer experience across retail and e-commerce channels.

Ideal candidates have at least 6 months of BPO experience, a sales background, and good communication skills.

Qualifications

• 6 months BPO experience required
• Sales background beneficial
• Strong communication skills
• Willing to work shifts

Responsibilities

• Provide customer support for retail and online sales
• Assist with product inquiries, order processing, returns and exchanges
• Provide shipping updates and account-related support
• Coordinate with internal teams to ensure timely order fulfillment
• Deliver a seamless customer experience across channels

Skills

BPO experience

Sales background

Good communication

Shift work

Job description

Metacom Careers is seeking a full-time CSR to handle customer support for retail and online athletic apparel. You will assist with product inquiries, order processing, returns, exchanges, shipping updates, and account-related concerns, ensuring a smooth customer experience across retail and e-commerce channels.

Ideal candidates have at least 6 months of BPO experience, a sales background, and good communication skills.