Retail & E‑Commerce Customer Care Specialist

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is seeking motivated, customer-focused individuals to join our Retail & E-Commerce team. You will assist customers with product inquiries, online orders, payments, and delivery updates.

The role emphasizes clear communication, problem solving, and timely support across shifting schedules, with opportunities to grow in customer service within a dynamic retail environment.

Qualifications

• 6 months of customer contact experience.
• Must have a B2 English communication level.
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle inbound and outbound customer inquiries regarding retail and e-commerce services.
• Assist customers with product information, online orders, and payment concerns.
• Provide updates on order status, shipping, and delivery concerns.
• Process requests for returns, refunds, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and transaction details.
• Ensure customer satisfaction through timely and effective support.

Skills

Customer contact experience

English (B2)

Education

High School Diploma

Senior High School Diploma

Job description

Work Avenue and Business Solutions Incorporated in Davao City is seeking motivated, customer-focused individuals to join our Retail & E-Commerce team. You will assist customers with product inquiries, online orders, payments, and delivery updates.

The role emphasizes clear communication, problem solving, and timely support across shifting schedules, with opportunities to grow in customer service within a dynamic retail environment.