Customer Care Pro for Retail & E-Retailers (Onsite, Davao)

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is seeking Customer Service Representatives to handle inquiries, orders, billing concerns, returns, and related service requests on-site with shifting schedules.

Ideal candidates have at least 6 months of customer contact experience, good English communication (B2), and basic computer skills. Experience in retail, e-commerce, or customer service is a plus. On-site work required in Davao City, including weekends and holidays.

Qualifications

• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Must have at least 6 months of Customer Contact Experience (CCE).
• Good English communication skills (B2 level).
• With experience in retail, e-commerce, or customer service is an advantage.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Assist customers with product information, availability, pricing, and order status.
• Process customer orders, returns, refunds, and exchanges.
• Address billing concerns, delivery issues, and product-related complaints.
• Provide accurate information about retail products and services.
• Resolve customer concerns efficiently and ensure customer satisfaction.
• Document customer interactions and update account records.
• Coordinate with relevant departments to resolve customer issues.
• Meet established performance targets and service quality standards.

Skills

Customer service

English B2

Typing

Interpersonal skills

Basic computer skills

Education

High School diploma

Job description

Work Avenue and Business Solutions Incorporated in Davao City is seeking Customer Service Representatives to handle inquiries, orders, billing concerns, returns, and related service requests on-site with shifting schedules.

Ideal candidates have at least 6 months of customer contact experience, good English communication (B2), and basic computer skills. Experience in retail, e-commerce, or customer service is a plus. On-site work required in Davao City, including weekends and holidays.