Davao Retail Tech CSR: Service-Driven Problem Solver

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao is seeking individuals for a customer service role built around helping people, solving questions, and learning new products. Be part of a team committed to a positive customer experience and professional growth.

The position is onsite in Davao, requiring clear communication, willingness to learn, and the ability to work in a fast-paced environment. You will respond to inquiries, log interactions, and collaborate with other teams to

Qualifications

• Clear verbal and written communication skills.
• Previous customer service, retail, or call center experience is advantageous.
• Willing to work onsite in Davao.
• Comfortable in a fast-paced environment.
• Eager to learn new processes, tools, and service procedures.
• Able to understand customer concerns and communicate solutions clearly.
• Demonstrates a positive attitude, adaptability, and teamwork.
• Willing to comply with the required work schedule and company standards.

Responsibilities

• Assist customers with inquiries related to products, services, or account concerns.
• Provide helpful information and guidance based on established procedures.
• Listen to customer needs and work toward suitable resolutions.
• Maintain accurate records of customer interactions and relevant details.
• Coordinate with other teams when additional assistance is needed.
• Handle customer conversations professionally while maintaining service quality.
• Work toward assigned performance targets and customer satisfaction standards.
• Attend training and apply feedback to improve daily performance.

Skills

Verbal communication

Written communication

Customer service experience

Willingness to learn

Adaptability

Teamwork

On-site work readiness

Job description

Work Avenue and Business Solutions Incorporated in Davao is seeking individuals for a customer service role built around helping people, solving questions, and learning new products. Be part of a team committed to a positive customer experience and professional growth.

The position is onsite in Davao, requiring clear communication, willingness to learn, and the ability to work in a fast-paced environment. You will respond to inquiries, log interactions, and collaborate with other teams to