Your Next Career Adventure Awaits! | Retail & E-Commerce Account hiring at Davao

Concentrix Philippines; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines in Davao is seeking a Retail & E-Commerce Account Representative to join our growing team. This full-time role focuses on delivering outstanding customer service to our retail and e-commerce clients, resolving inquiries, processing orders, and maintaining client satisfaction.

You will work in a fast-paced environment, collaborate with colleagues across departments, and contribute to performance targets while developing your career within an industry-leading BPO provider.

Qualifications

• Strong communication skills, both written and verbal.
• Customer-focused mindset with genuine passion for helping others.
• Proficiency with computer systems and willingness to learn new software.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat, or other channels.
• Provide detailed product information and assist customers with purchasing decisions.
• Process orders, returns, and refunds accurately and efficiently.
• Resolve customer complaints and issues in a timely manner, ensuring satisfaction.
• Document all customer interactions and maintain detailed records in the system.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication skills

Customer service

Multi-tasking

Time management

Problem solving

Upselling and cross-selling

Team collaboration

Education

High school diploma

College degree (nice to have)

Tools

Computer systems

Job description

About us

Concentrix Philippines is a leading provider of customer service and business process solutions, serving clients across diverse industries including retail, e-commerce, technology, and beyond. We pride ourselves on delivering exceptional customer experiences whilst supporting the professional growth and development of our team members. With a strong commitment to innovation and excellence, we create an environment where talented individuals can thrive and build meaningful careers.

About the role

We are excited to announce an exciting opportunity for a Retail & E-Commerce Account Representative to join our growing team in Davao. This is a full-time position based in our Davao location, where you will be at the forefront of delivering outstanding customer service to our retail and e-commerce clients. In this role, you will play a crucial part in maintaining client satisfaction, resolving customer enquiries, and contributing to the success of our business operations. Your dedication to customer excellence will directly impact our clients' success and your own career progression within a dynamic, fast-paced environment.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat, or other communication channels
• Provide detailed product information and assist customers with purchasing decisions
• Process orders, returns, and refunds accurately and efficiently
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction
• Document all customer interactions and maintain detailed records in the system
• Identify opportunities to upsell and cross-sell products or services in a natural manner
• Collaborate with team members and other departments to ensure seamless customer experience
• Meet or exceed performance targets and quality standards
• Provide feedback on common customer issues to help improve products and services

What we're looking for

• High school diploma or equivalent; college degree is a plus
• Strong communication skills, both written and verbal, with the ability to articulate clearly and professionally
• Customer-focused mindset with genuine passion for helping others
• Excellent problem-solving abilities and a proactive approach to addressing customer needs
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and willingness to learn new software and tools
• Patient, empathetic, and professional demeanour under pressure