Retail Data Quality & Operations Analyst

Chevron; Ayala; On-site; PHP 300,000 - 420,000; Full time

Job summary

Chevron Manila is looking for a dedicated Help Desk professional to support station managers with operational procedures, paperwork, and data quality across retail networks. The role involves rapid resolution of issues, data integrity, and coordination with back-office systems to ensure smooth store operations.

Based in the Manila Global Service Center, you will collaborate with a team serving Chevron’s internal partners and external customers across regions, contributing to reliable retail data

Responsibilities

• Handles front-end and back-end operational needs and resolves station issues daily.
• Assists station personnel with paperwork, inventory counts, invoices, and deliveries.
• Ensures accurate, complete retail data across COCO stations to protect financial integrity.
• Ensures timely resolution of site-reported issues and escalates when needed.
• Initiates service dispatches with vendors for back-office systems and POS.
• Monitors issues, documents problems, and records activities in the case management system.
• Guides store personnel and technicians through troubleshooting to minimize disruptions.
• Provides training and support for terminal and dispenser procedures.
• Resolves most inquiries with clear, actionable verbal guidance.
• Analyzes i

Job description

Chevron Manila is looking for a dedicated Help Desk professional to support station managers with operational procedures, paperwork, and data quality across retail networks. The role involves rapid resolution of issues, data integrity, and coordination with back-office systems to ensure smooth store operations.

Based in the Manila Global Service Center, you will collaborate with a team serving Chevron’s internal partners and external customers across regions, contributing to reliable retail data