Retail Data Quality Analyst

Chevron; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chevron Global Service Center in Manila is seeking a proactive customer service professional to support station managers, manage critical data, and oversee daily retail operations. You will handle paperwork, data quality, and cash management while coordinating with global teams to ensure accurate, timely information and service delivery.

The role requires a Bachelor’s degree, strong communication, leadership, and problem-solving skills, and a willingness to work night shifts in a 24x7

Qualifications

• Bachelor’s degree in any field.
• Proficiency in Microsoft Office applications.
• Strong oral and written communication skills.
• Strong interpersonal, organizational, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to deliver effective presentations to a multicultural customer base.
• Willingness to work night shifts, rotating schedules, weekends and holidays in support of a 24x7 team operation.
• Experience working with U.S.-based clients.
• Call center experience is an advantage.

Responsibilities

• Serve as a help desk for station managers and support inquiries related to operational procedures and paperwork.
• Provide proactive data quality oversight and rapid resolution of exceptions affecting retail financial, transactional, and item data.
• Support site paperwork, receiving and invoices, inventory management, audits, account and item reconciliations, station operations, cash management, and related processes.
• Manage daily operations involving data sources such as Quantum, Brink’s, and Bank of America.
• Handle front-end and back-end operational needs and resolve issues encountered by stations in day-to-day operations.
• Assist station personnel with paperwork, inventory counts, invoices, and deliveries.
• Ensure accurate, complete, and reliable retail data across COCO stations to protect financial integrity.
• Ensure timely resolution of site-reported issues and escalate when necessary.
• Initiate service dispatches by coordinating with vendors supporting back-office systems and POS terminals.
• Document problems and solutions in the case management system.
• Guide store personnel and technicians through troubleshooting steps and provide training on terminal/dispenser functionalities.
• Resolve issues via clear verbal guidance on corrective actions.
• Analyze issues, set priorities, and communicate potential impacts clearly.
• Support business initiatives like grocery rewards and loyalty programs.
• Collaborate with NA-RSS, RMC, Retail Systems, RTSC, and other Chevron groups.

Skills

Communication skills

Leadership

Analytical thinking

Problem solving

Presentation skills

Night shifts

Call center

US clients

Data analysis

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

About the Role

Mission

• Serve as a help desk for station managers by supporting inquiries related to operational procedures and required paperwork, with responsibilities transitioning to the Manila team.
• Provide proactive data quality oversight and rapid resolution of exceptions affecting retail financial, transactional, and item data.
• Responsible for supporting site paperwork, receiving and invoices, inventory management, audits, account and item reconciliations, station operations, cash management, cash services coordination with Brink’s and Bank of America, fuel management, audit support (third-party and store counts and variances), new and closed store processes, and smartphone orders.
• Manages daily operations involving critical data sources and procedures, including Quantum, Brink’s, and Bank of America.

Key Responsibilities:

• Handles front-end and back-end operational needs and resolves issues encountered by stations in their day-to-day operations.
• Assists station personnel with paperwork, inventory counts, invoices, and deliveries.
• Ensure accurate, complete, and reliable retail data across COCO stations to protect financial integrity, enable confident decision-making, and support operational stability.
• Ensures timely resolution of site-reported issues and escalates concerns when necessary.
• Initiates service dispatches by coordinating with vendors supporting back-office systems and POS terminals.
• Monitors issues, documents problems and solutions, and records all activities and communications accurately in the team’s case management system.
• Guides store personnel and technicians through troubleshooting steps efficiently to minimize sales disruption and maintain optimal station operations.
• Provides training and support for procedural issues related to terminal and dispenser functionalities.
• Resolves the majority of incoming issues through clear and effective verbal guidance on corrective actions.
• Analyzes issues, sets priorities, anticipates potential impacts, and takes appropriate action with strong attention to detail.
• Supports business initiatives and programs, including grocery rewards and loyalty programs.
• Collaborates with North America Retail Systems Support (NA-RSS), Retail Marketing (RMC), Retail Systems, Retail Technology Support (RTSC), and other Chevron groups.
• Demonstrates adaptability in communicating effectively with callers of varying personalities and communication styles.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor’s degree in any field.

• Proficiency in Microsoft Office applications.

• Strong oral and written communication skills.

• Strong interpersonal, organizational, and leadership skills.

• Strong analytical and problem-solving skills.

• Ability to deliver effective presentations to a multicultural customer base.

• Willingness to work night shifts, rotating schedules, weekends, and holidays in support of a 24x7 team operation.

• Experience working with U.S.-based clients.

• Call center experience is an advantage.

Relocation Options:

• Relocation is not available for this position under Chevron guidelines.

International Considerations:

• The selected candidate will work in the Philippines under the local payroll and benefits structure.

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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