Retail Data Integrity Specialist

Chevron Corporation; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Chevron Global Customer Service Center in Manila, Philippines, seeks a motivated professional to serve as a help desk for station managers and support operational procedures, data quality, and paperwork. The role includes inventory management, invoicing support, cash management coordination with Brink’s and Bank of America, and ensuring reliable retail data across COCO stations.

Responsibilities span issue resolution, training, and collaboration with cross-functional Chevron groups in a dynamic,

Qualifications

• Bachelor’s degree in any field.
• Proficiency in Microsoft Office applications.
• Strong oral and written communication skills.
• Strong interpersonal, organizational, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to deliver effective presentations to a multicultural customer base.
• Willingness to work night shifts, rotating schedules, weekends and holidays in support of a 24x7 team operation.
• Experience working with U.S.-based clients.
• Call center experience is an advantage.

Responsibilities

• Handles front-end and back-end operational needs and resolves issues encountered by stations in their day-to-day operations.
• Assists station personnel with paperwork, inventory counts, invoices, and deliveries.
• Ensure accurate, complete, and reliable retail data across COCO stations to protect financial integrity, enable confident decision-making, and support operational stability.
• Ensures timely resolution of site-reported issues and escalates concerns when necessary.
• Initiates service dispatches by coordinating with vendors supporting back-office systems and POS terminals.
• Monitors issues, documents problems and solutions, and records all activities and communications accurately in the team’s case management system.
• Guides store personnel and technicians through troubleshooting steps efficiently to minimize sales disruption and maintain optimal station operations.
• Provides training and support for procedural issues related to terminal and dispenser functionalities.
• Resolves the majority of incoming issues through clear and effective verbal guidance on corrective actions.
• Analyzes issues, sets priorities, anticipates potential impacts, and takes appropriate action with strong attention to detail.
• Supports business initiatives and programs, including grocery rewards and loyalty programs.
• Collaborates with North America Retail Systems Support (NA-RSS), Retail Marketing (RMC), Retail Systems, Retail Technology Support (RTSC), and other Chevron groups.
• Demonstrates adaptability in communicating effectively with callers of varying personalities and communication styles.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Leadership skills

Analytical skills

Presentations

Call center experience

Experience with US-based clients

Education

Bachelor’s degree

Job description

Chevron Global Customer Service Center in Manila, Philippines, seeks a motivated professional to serve as a help desk for station managers and support operational procedures, data quality, and paperwork. The role includes inventory management, invoicing support, cash management coordination with Brink’s and Bank of America, and ensuring reliable retail data across COCO stations.

Responsibilities span issue resolution, training, and collaboration with cross-functional Chevron groups in a dynamic,