Customer Service Representative

Chevron; Ayala; On-site; PHP 279,000 - 502,000; Full time

Job summary

Chevron Philippines Inc. in Makati City invites applications for a Customer Service Representative to support global marine customers and manage inquiries, orders, and delivery coordination. The role requires a minimum Diploma and at least two years in customer service, with fluent English and strong teamwork.

You will liaise with delivery agents, prepare quotes, and assist with order processing. This is a mid-shift, on-site position offering exposure to an international client base and

Qualifications

• Diploma or equivalent required.
• Minimum 2 years work experience in customer service or related roles.
• Fluent in English to communicate with international customers.
• Able to handle orders, deliveries, and price quotations.

Responsibilities

• Handle customer inquiries via email or online systems.
• Submit price quotations and process orders into the system.
• Coordinate with delivery agents to confirm availability and costs.
• Advise customers on product applications and lubricants.
• Provide routine reporting from dashboards and support CSR operations.
• Back-up to other offices during absences or vacations.

Skills

English fluency

Customer service

Communications

Teamwork

Education

Diploma holder

Job description

Total Number of Openings

1

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for Customer Service Representative . This role will be based in 6750 Building, Makati City, Philippines .

Responsibilities include, but are not limited to, the following:

• Receives enquiries and orders from customers via email or web-based ordering system or email
• Submits price quotations for each delivery and, if acceptable, enters the order into the web based online ordering system
• Checks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable
• Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
• Communicates information back to customer or affiliate office and requests approval for all extra charges
• Analyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
• Provides advice to customers on simple product applications and properties of our lubricants
• Simple reporting from analytical dashboard for reporting and daily work
• Supports the efficient running and administration of the CSR Desk
• Provides back-up to other offices in the event of illness or extended vacations

This job may require after office work

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Minimum Diploma holder
• Two years minimum work experience
• Experienced in managing customer expectations providing relevant advice including delivery locations and facilities
• Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements
• Experience of working with Credit departments ensuring clearance of orders
• Candidate must be fluent in English to ensure that business operations with international customers are facilitated effectively; the role will manage global marine customers
• Must be able to deal with a worldwide customer base and communicate with people for whom English is not their first language
• Excellent team working and capable of working to own initiative including confidence to make appropriate decisions
• Proven capability to work to deadlines, working under pressure and ensuring delivery of required service
• Amenable to work on a mid-shift

Everything we do at Chevron is guided by our values and our commitment to The Chevron