Retail Data Integrity & Operations Analyst

Chevron; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chevron Global Service Center in Manila is seeking a proactive customer service professional to support station managers, manage critical data, and oversee daily retail operations. You will handle paperwork, data quality, and cash management while coordinating with global teams to ensure accurate, timely information and service delivery.

The role requires a Bachelor’s degree, strong communication, leadership, and problem-solving skills, and a willingness to work night shifts in a 24x7

Qualifications

• Bachelor’s degree in any field.
• Proficiency in Microsoft Office applications.
• Strong oral and written communication skills.
• Strong interpersonal, organizational, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to deliver effective presentations to a multicultural customer base.
• Willingness to work night shifts, rotating schedules, weekends and holidays in support of a 24x7 team operation.
• Experience working with U.S.-based clients.
• Call center experience is an advantage.

Responsibilities

• Serve as a help desk for station managers and support inquiries related to operational procedures and paperwork.
• Provide proactive data quality oversight and rapid resolution of exceptions affecting retail financial, transactional, and item data.
• Support site paperwork, receiving and invoices, inventory management, audits, account and item reconciliations, station operations, cash management, and related processes.
• Manage daily operations involving data sources such as Quantum, Brink’s, and Bank of America.
• Handle front-end and back-end operational needs and resolve issues encountered by stations in day-to-day operations.
• Assist station personnel with paperwork, inventory counts, invoices, and deliveries.
• Ensure accurate, complete, and reliable retail data across COCO stations to protect financial integrity.
• Ensure timely resolution of site-reported issues and escalate when necessary.
• Initiate service dispatches by coordinating with vendors supporting back-office systems and POS terminals.
• Document problems and solutions in the case management system.
• Guide store personnel and technicians through troubleshooting steps and provide training on terminal/dispenser functionalities.
• Resolve issues via clear verbal guidance on corrective actions.
• Analyze issues, set priorities, and communicate potential impacts clearly.
• Support business initiatives like grocery rewards and loyalty programs.
• Collaborate with NA-RSS, RMC, Retail Systems, RTSC, and other Chevron groups.

Skills

Communication skills

Leadership

Analytical thinking

Problem solving

Presentation skills

Night shifts

Call center

US clients

Data analysis

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Chevron Global Service Center in Manila is seeking a proactive customer service professional to support station managers, manage critical data, and oversee daily retail operations. You will handle paperwork, data quality, and cash management while coordinating with global teams to ensure accurate, timely information and service delivery.

The role requires a Bachelor’s degree, strong communication, leadership, and problem-solving skills, and a willingness to work night shifts in a 24x7