Night-Shift Retail Data Quality Analyst

Chevron Holdings Inc.; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Chevron Philippines Inc. operates a Global Customer Service Center in Manila, providing 24x7 support to Chevron stations and internal partners.

The role focuses on desk support for operational procedures, with responsibilities ranging from data quality to cash management and back-office coordination. The successful candidate will work night shifts in a 24x7 team, handling retail data, invoicing, and site paperwork, and will engage with U.S.-based clients.

Qualifications

• Bachelor’s degree in any field.
• Proficiency in Microsoft Office.
• Strong oral and written communication skills.
• Strong interpersonal, organizational, and leadership skills.
• Willingness to work night shifts, rotating schedules, weekends and holidays.
• Experience working with U.S.-based clients; call center experience is an advantage.

Responsibilities

• Serve as a help desk for station managers and support operational procedures and paperwork.
• Provide proactive data quality oversight and rapid resolution of data exceptions.
• Support site paperwork, receiving and invoices, inventory management, audits, account and item reconciliations, station operations, cash management, cash services coordination with vendors.
• Manage daily operations involving critical data sources and procedures (e.g., Quantum, Brink’s, Bank of America).
• Handle front-end and back-end operational needs and resolve station issues in day-to-day operations.
• Assist station personnel with paperwork, inventory counts, invoices and deliveries.
• Ensure accurate, complete, and reliable retail data across COCO stations to protect financial integrity.
• Initiate service dispatches by coordinating with vendors; document issues and solutions in the case management system.
• Guide store personnel and technicians through troubleshooting steps to minimize sales disruption.
• Provide training and support for terminal and dispenser functionalities.
• Resolve most inquiries with clear verbal guidance on corrective actions.
• Analyze issues, set priorities, and act with attention to detail.
• Support programs like grocery rewards and loyalty; collaborate with NA-RSS, RMC, Retail Systems and others.

Skills

Strong communication

Interpersonal skills

Leadership

Analytical thinking

Problem solving

Presentation skills

Willingness to work night shifts

US client experience

Call center experience (advantage)

Education

Bachelor’s degree in any field

Tools

Microsoft Office

Job description

Chevron Philippines Inc. operates a Global Customer Service Center in Manila, providing 24x7 support to Chevron stations and internal partners.

The role focuses on desk support for operational procedures, with responsibilities ranging from data quality to cash management and back-office coordination. The successful candidate will work night shifts in a 24x7 team, handling retail data, invoicing, and site paperwork, and will engage with U.S.-based clients.