Retail Customer Support Agent — Entry Level with Training

Talent Outsourcing Channel Solutions; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career progression

Mentors

Health benefits

Performance incentives

Flexible scheduling

Job summary

Talent Outsourcing Channel Solutions in Metro Manila is seeking enthusiastic Retail Customer Support Agents to join our full-time team. You will be the primary contact for our retail customers across phone, email, and chat channels, delivering accurate information and resolving issues with professionalism.

You will handle orders, returns, refunds, and product inquiries while maintaining detailed records and contributing to team goals.

Qualifications

• Minimum high school diploma; no experience required.
• Experience in customer service or retail preferred, especially call centre.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Process orders, returns, exchanges and refunds accurately.
• Troubleshoot product-related issues and provide solutions.
• Maintain detailed customer records and logs.
• Escalate complex issues to senior team members when needed.
• Provide product information and recommendations to assist purchasing decisions.
• Follow company policies while delivering exceptional service.
• Collaborate with team to meet departmental goals.
• Identify opportunities to improve customer experience and provide feedback.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

English fluency

Flexibility

Education

High school diploma

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions in Metro Manila is seeking enthusiastic Retail Customer Support Agents to join our full-time team. You will be the primary contact for our retail customers across phone, email, and chat channels, delivering accurate information and resolving issues with professionalism.

You will handle orders, returns, refunds, and product inquiries while maintaining detailed records and contributing to team goals.