Spanish Bilingual Support Associate - Customer Care

Wipro; Compostela; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited in Cebu City, Philippines, seeks an Associate - Spanish Bilingual to provide effective technical support and resolve client issues within SLAs. The role requires fluency in English and Spanish, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities include responding to inquiries by phone and email, documenting interactions, and escalating complex issues when needed. This is a full-time, on-site position.

Qualifications

• Fluent in English and Spanish.
• High School Diploma or GED.
• Excellent telephone and email communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintains confidentiality and works well in a team.

Responsibilities

• Communicate with customers via phone and email with accurate, prompt replies.
• Handle difficult or sensitive issues politely and tactfully.
• Record and report daily/weekly/monthly customer activity and resolutions.
• Acquire product knowledge to assist clients effectively.

Skills

Spanish fluency

English fluency

Customer service

Communication skills

Education

High School Diploma / GED

Job description

Wipro Limited in Cebu City, Philippines, seeks an Associate - Spanish Bilingual to provide effective technical support and resolve client issues within SLAs. The role requires fluency in English and Spanish, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities include responding to inquiries by phone and email, documenting interactions, and escalating complex issues when needed. This is a full-time, on-site position.