Account Service Specialist I - Customer Care & Solutions

JPMorganChase; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

JPMorganChaseis seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle calls, build strong relationships, and offer solutions in a fast-paced call center environment, following established procedures and collaborating with supervisors for non-standard issues.

The role emphasizes empathy, accuracy, and the ability to learn products quickly while navigating multiple systems to

Qualifications

• Excellent communication and active listening skills.
• At least 1 year experience in phone or face-to-face customer service.
• Ability to multitask across computer systems with accuracy.
• Adaptable to diverse cultures and work environments.

Responsibilities

• Handle up to 100 calls daily delivering support for financial products.
• Interpret customer needs and provide continuous insights.
• Navigate multiple computer systems efficiently and accurately.
• Maintain empathy and respectful interactions with customers.
• Follow regulatory and department procedures diligently.
• Own each customer interaction and resolve issues.

Skills

Communication skills

Empathy

Multitasking

Regulatory compliance

Team collaboration

Problem solving

Learning quickly

Technical literacy

Education

High school diploma

Some college / 2-year vocational

2-year vocational certificate

Tools

Computer systems literacy

Job description

JPMorganChaseis seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle calls, build strong relationships, and offer solutions in a fast-paced call center environment, following established procedures and collaborating with supervisors for non-standard issues.

The role emphasizes empathy, accuracy, and the ability to learn products quickly while navigating multiple systems to