Client-Facing Account Support Specialist I

JPMorganChase; Metro Manila; On-site; PHP 268,000 - 469,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service across financial products. The role emphasizes calls, relationship-building, and delivering innovative solutions in a fast-paced call center environment.

You will work within a defined framework, perform routine tasks, and escalate non-standard issues to supervision. Strong communication and multitasking abilities are essential.

Qualifications

• Strong communication and information gathering skills.
• Ability to multitask while using multiple computer systems.
• Empathy, composure, and sound judgment in customer interactions.
• Willingness to learn products and processes quickly.

Responsibilities

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products.
• Interprets customer needs and delivers continuous insights.
• Navigates multiple computer systems with efficiency.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental procedures carefully.
• Takes ownership of each interaction with respect and empathy.

Skills

Communication

Customer interaction

Multitasking

Empathy

Problem solving

Education

High school graduate

1 year customer-interfacing work experience

Tools

CRM software

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service across financial products. The role emphasizes calls, relationship-building, and delivering innovative solutions in a fast-paced call center environment.

You will work within a defined framework, perform routine tasks, and escalate non-standard issues to supervision. Strong communication and multitasking abilities are essential.