Customer Service Specialist I - Entry-Level Growth

Mynimo; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

JPMorganChase in Taguig is initiating its Entry-Level Hiring Pooling Program, offering exposure to multiple teams through onboarding and mentorship. As an Account Specialist I, you will support day-to-day activities, coordinate with internal partners, and learn internal tools and policies while delivering high-quality customer service to stakeholders.

As a pooling candidate, you will be matched to entry-level roles based on business needs and your skills, gaining foundational professional

Qualifications

• Excellent communication and listening skills.
• Experience supporting customer inquiries via phone, email, or chat.
• Ability to document interactions accurately and follow up.
• Team-oriented with ability to work across partners.

Responsibilities

• Support day-to-day activities aligned to team goals.
• Coordinate with internal partners to gather requirements.
• Learn and apply internal tools, policies, and procedures.
• Provide customer service via phone, email, or chat, ensuring timely, accurate resolutions.
• Own and track customer requests end-to-end, including documenting interactions and following up until closure.
• Handle and de-escalate concerns with empathy, escalating complex issues when needed.
• Meet service standards for response time and quality.

Skills

Communication

Customer service

Empathy

Adaptability

Time management

Problem solving

Growth mindset

Computer literacy

Job description

JPMorganChase in Taguig is initiating its Entry-Level Hiring Pooling Program, offering exposure to multiple teams through onboarding and mentorship. As an Account Specialist I, you will support day-to-day activities, coordinate with internal partners, and learn internal tools and policies while delivering high-quality customer service to stakeholders.

As a pooling candidate, you will be matched to entry-level roles based on business needs and your skills, gaining foundational professional