Retail Associate Hiring (Wipro) | with 6 Months BPO Experience

Wipro Philippines Inc.; Cebu City; On-site; PHP 246,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Monthly incentives

Joining bonus

Early HMO

Modern facilities

Night differential 20%

Career growth

Accessible location

Fun environment

Job summary

Wipro Philippines Inc. in Cebu City seeks a Call Center Specialist to handle global inbound/outbound calls, manage reservations and refunds, and resolve travel questions. You will document profiles accurately, maintain confidentiality, and comply with company policies.

The role is onsite at Tech Tower, Cebu Business Park, Cebu City. Candidates should have at least 6 months BPO experience, excellent English communication, and the ability to multitask and meet sales targets in a fast-paced

Qualifications

• Senior High School graduate OR Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
• Must have at least 6 months BPO experience
• Excellent English written and oral communication skills
• Ability to build rapport and overcome objections
• Ability to maintain required sales percentages per week
• Ability to maintain the highest level of confidentiality
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Willing to work onsite in Tech Tower, Cebu Business Park, Cebu City

Responsibilities

• Handle inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations
• Process refunds to passengers and answer general travel reservation queries
• Handle mileage plus reservations and queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Skills

BPO experience

English communication

Rapport building

Objection handling

Sales target focus

Confidentiality

Multitasking

Organization

Flexibility

Onsite Cebu

Education

Senior High School graduate

Completed 2 years/4 semesters in college

College graduate

Job description

PRINCIPAL RESPONSIBILITIES:

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from

• Equipped to handle all general reservations and deal with changes to all reservations

• Process refunds to passengers and answer general travel reservation queries

• Handle mileage plus reservations and queries

• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor

• Ensure accurate documentation of customer profiles/reservations

• Handle customer complaints and provide first time resolution

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Keep all company information which includes customer information confidential and secured

QUALIFICATIONS:

• Senior High School graduate OR Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate

• Must have at least 6 months BPO experience

• Excellent English written and oral communication skills

• Ability to build rapport and overcome objections

• Ability to maintain required sales percentages per week

• Ability to maintain the highest level of confidentiality

• Ability to work in a multi-tasked environment

• Ability to prioritize and organize work

• Ability to adapt to a flexible schedule

• Willing to work onsite in Tech Tower, Cebu Business Park, Cebu City

Rewards and Incentives:

• Competitive salary

• Monthly sales incentives

• Joining bonus (subject to company policies)

• HMO as early as day 2

• State of the art facilities (Gym, Karaoke, Pantry, etc.)

• 20% Night shift differential pay

• Career growth opportunities

• Accessible work location

• Fun environment