Retail Associate

PYC Foods Corporation; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Meal allowance

Service charge share

Job summary

One World Deli in Metro Manila is seeking a Retail Associate to warmly greet customers, guide product selections, and maintain an inviting store ambiance. You will handle stocking, promotions, and daily operations with a focus on service quality.

The role emphasizes customer-centric service, product expertise, and teamwork, with incentives from service charges and meal allowances. Ideal for enthusiastic learners with a positive attitude.

Qualifications

• At least a College Graduate.
• Experience in retail, food service, or deli preferred.
• Exceptional customer service and interpersonal skills.
• A positive, proactive attitude and a reliable team player.

Responsibilities

• Create an exceptional customer experience and warmly greet customers.
• Be a product expert, provide in-depth knowledge and guidance on selections and promotions.
• Maintain a clean, inviting sales floor and manage stock with FIFO.
• Receive and stock inventory deliveries and ensure accurate labeling/pricing.
• Adhere to food safety, hygiene, and store policies.

Skills

Customer service

Interpersonal communication

Team player

Positive attitude

Education

College degree

Job description

One World Deli: Overview

One World Deli is a premier, upscale culinary destination that seamlessly bridges the gap between a world-class specialty grocery store and an experiential restaurant. Built on a passion for exceptional ingredients, the concept gives food lovers access to the world's finest flavors under one roof.

Retail Associate

As a vital front-line team member, you’ll be the face of our brand. You will play a key role in ensuring every customer feels welcome, maintaining our store’s inviting ambiance, managing daily stocking, and supporting overall operational efficiency. Your proactive approach and growing product knowledge will directly contribute to customer satisfaction and our store's success.

Key Responsibilities

1. Create an Exceptional Customer Experience (70%)

• Warmly greet and assist customers in a courteous and professional manner.
• Become a product expert, providing in-depth knowledge and guidance on our selections.
• Proactively recommend complementary products and inform customers about current promotions to drive sales.
• Effectively address customer inquiries and resolve minor complaints to ensure a positive experience.
• Maintain a clean, inviting, and impeccably organized sales floor.

2. Ensure a Fresh & Abundant Deli (25%)

• Receive and inspect inventory deliveries, meticulously stocking shelves and deli cases using the First-In, First-Out (FIFO) method.
• Ensure all product displays are clean, fully stocked, and feature correct labeling and pricing.
• Monitor stock levels for all products and communicate replenishment needs to the team lead.
• Identify and manage spoiled or expired products in strict accordance with company protocols.
• Maintain the cleanliness and proper temperature of all refrigerated deli displays.

3. Uphold Store Operations & Ambiance (5%)

• Rigorously follow all food safety, hygiene, and sanitation regulations.
• Perform routine cleaning and sanitizing tasks throughout the store to ensure a safe environment for customers and staff.
• Adhere to all company policies regarding operations, safety, and professional conduct.

Qualifications

• At least a College Graduate
• Experience in a retail, food service, or deli environment is preferred (but not required for enthusiastic fast learners!).
• Exceptional customer service and interpersonal communication skills.
• A positive, proactive attitude and a strong commitment to being a reliable team player.

Compensation, Benefits, and Work Schedule

• Schedule: 6 days a week, on a shifting basis (rotation includes morning & mid-shift).
• Incentives: Eligible for a share in the monthly Service Charge collection.
• Perks: Subject to a daily Meal Allowance.