DELI STORE CREW

AALIYAH DELICATESSEN AND COLD STORAGE INC.; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

AALIYAH DELICATESSEN AND COLD STORAGE INC. is seeking a customer-focused store associate to assist customers, prepare deli items, and ensure accurate orders in our Makati location. You will maintain cleanliness, handle payments, and support inventory and store operations.

The role emphasizes food safety, FIFO stock handling, and delivering friendly service while following company procedures and standards to ensure high-quality product presentation and customer satisfaction.

Responsibilities

• Greet customers in a friendly, polite, and professional manner.
• Assist customers with their orders, product selections, and inquiries.
• Provide accurate information about deli products, ingredients, prices, promotions, and available options.
• Take customer orders accurately and ensure special requests are properly followed.
• Handle customer concerns and complaints professionally and refer complicated issues to the supervisor or manager when necessary.
• Maintain a positive and welcoming atmosphere inside the store.
• Ensure customers receive their orders promptly and correctly.
• Prepare sandwiches, salads, cold cuts, hot food, snacks, and other deli products according to company recipes and standards.
• Slice, portion, package, label, and display deli products properly.
• Follow proper food preparation procedures to maintain product quality and consistency.
• Check the freshness, appearance, temperature, and quality of food products before serving or displaying them.
• Properly store food items and ingredients according to required temperature and storage guidelines.
• Rotate products using the FIFO (First In, First Out) system.
• Monitor expiration dates and immediately report or remove expired, damaged, or spoiled products.
• Replenish food displays, refrigerators, shelves, and other service areas as needed.
• Follow all company food safety, sanitation, and hygiene procedures.
• Wash and sanitize hands regularly and wear the required uniform and protective equipment.
• Maintain proper personal hygiene and grooming standards.
• Prevent cross-contamination by using appropriate utensils, gloves, cutting boards, and food containers.
• Monitor and maintain appropriate food temperatures.
• Clean and sanitize food preparation areas, equipment, counters, utensils, and display cases regularly.
• Properly dispose of food waste and garbage.
• Report any food safety concerns, equipment problems, spills, pests, or sanitation issues to the supervisor immediately.
• Operate the cash register or point-of-sale (POS) system accurately.
• Process cash, credit/debit cards, e-wallets, and other approved payment methods.
• Provide customers with accurate receipts and change.
• Verify prices, discounts, promotions, and applicable customer requests.
• Maintain proper control and security of cash and payment transactions.
• Follow company procedures for cash counting, cash turnover, and end-of-shift reconciliation.
• Report discrepancies or transaction issues to the supervisor immediately.
• Keep the deli counter, dining/service area, shelves, refrigerators, floors, and workstations clean and organized.
• Perform opening, during-shift, and closing cleaning duties as assigned.
• Clean and sanitize equipment according to company procedures.
• Ensure food displays are neat, attractive, properly stocked, and properly labeled.
• Keep supplies, packaging materials, utensils, and ingredients organized and properly stored.
• Assist with waste segregation and proper disposal.
• Maintain a safe and orderly working environment at all times.
• Assist in receiving and checking deliveries.
• Verify delivered products against invoices or delivery documents when assigned.
• Check product quantity, quality, condition, and expiration dates.
• Properly store incoming products in designated areas.
• Monitor stock levels and inform the supervisor when supplies or products are running low.
• Assist with regular inventory counts.
• Minimize product waste through proper handling, storage, and portion control.
• Assist with opening and closing the store according to company procedures.
• Prepare the store, equipment, ingredients, packaging materials, and displays before business hours.
• Follow daily work assignments and operational procedures.
• Assist other crew members during busy periods.
• Support promotional activities, product launches, and special store events when required.
• Follow company

Job description

Key Responsibilities

1. Customer Service

• Greet customers in a friendly, polite, and professional manner.

• Assist customers with their orders, product selections, and inquiries.

• Provide accurate information about deli products, ingredients, prices, promotions, and available options.

• Take customer orders accurately and ensure special requests are properly followed.

• Handle customer concerns and complaints professionally and refer complicated issues to the supervisor or manager when necessary.

• Maintain a positive and welcoming atmosphere inside the store.

• Ensure customers receive their orders promptly and correctly.

2. Food Preparation and Product Handling

• Prepare sandwiches, salads, cold cuts, hot food, snacks, and other deli products according to company recipes and standards.

• Slice, portion, package, label, and display deli products properly.

• Follow proper food preparation procedures to maintain product quality and consistency.

• Check the freshness, appearance, temperature, and quality of food products before serving or displaying them.

• Properly store food items and ingredients according to required temperature and storage guidelines.

• Rotate products using the FIFO (First In, First Out) system.

• Monitor expiration dates and immediately report or remove expired, damaged, or spoiled products.

• Replenish food displays, refrigerators, shelves, and other service areas as needed.

3. Food Safety and Hygiene

• Follow all company food safety, sanitation, and hygiene procedures.

• Wash and sanitize hands regularly and wear the required uniform and protective equipment.

• Maintain proper personal hygiene and grooming standards.

• Prevent cross-contamination by using appropriate utensils, gloves, cutting boards, and food containers.

• Monitor and maintain appropriate food temperatures.

• Clean and sanitize food preparation areas, equipment, counters, utensils, and display cases regularly.

• Properly dispose of food waste and garbage.

• Report any food safety concerns, equipment problems, spills, pests, or sanitation issues to the supervisor immediately.

4. Cashiering and Payment Handling

• Operate the cash register or point-of-sale (POS) system accurately.

• Process cash, credit/debit cards, e-wallets, and other approved payment methods.

• Provide customers with accurate receipts and change.

• Verify prices, discounts, promotions, and applicable customer requests.

• Maintain proper control and security of cash and payment transactions.

• Follow company procedures for cash counting, cash turnover, and end-of-shift reconciliation.

• Report discrepancies or transaction issues to the supervisor immediately.

5. Store Cleanliness and Organization

• Keep the deli counter, dining/service area, shelves, refrigerators, floors, and workstations clean and organized.

• Perform opening, during-shift, and closing cleaning duties as assigned.

• Clean and sanitize equipment according to company procedures.

• Ensure food displays are neat, attractive, properly stocked, and properly labeled.

• Keep supplies, packaging materials, utensils, and ingredients organized and properly stored.

• Assist with waste segregation and proper disposal.

• Maintain a safe and orderly working environment at all times.

6. Inventory and Stock Support

• Assist in receiving and checking deliveries.

• Verify delivered products against invoices or delivery documents when assigned.

• Check product quantity, quality, condition, and expiration dates.

• Properly store incoming products in designated areas.

• Monitor stock levels and inform the supervisor when supplies or products are running low.

• Assist with regular inventory counts.

• Minimize product waste through proper handling, storage, and portion control.

7. Store Operations

• Assist with opening and closing the store according to company procedures.

• Prepare the store, equipment, ingredients, packaging materials, and displays before business hours.

• Follow daily work assignments and operational procedures.

• Assist other crew members during busy periods.

• Support promotional activities, product launches, and special store events when required.

• Follow company