DELI STORE CREW

S&L Fine Foods; Makati; On-site; PHP 134,000 - 201,000; Full time

Job summary

S&L Fine Foods in Makati is seeking a friendly deli team member to deliver warm customer service, assist with product selection, and prepare deli items according to established recipes. You will weigh, portion, label, and display products, ensuring freshness and safety while maintaining a clean, inviting counter.

This role also covers cashiering and stock management, coordinating with teammates to ensure orders are fulfilled accurately and store standards are upheld throughout the shift.

Job description

Key Responsibilities

1. Customer Service

• Welcome customers warmly and provide courteous, professional, and attentive service.

• Assist customers with product selection and provide accurate information about available deli items.

• Take and prepare customer orders according to their specific requests.

• Answer questions regarding ingredients, portions, prices, preparation methods, and available products when information is known.

• Handle customer concerns, requests, and complaints professionally and refer complex issues to the supervisor when necessary.

• Maintain a positive and friendly attitude when interacting with customers and co-workers.

• Ensure that customers receive their orders accurately, completely, and promptly.

• Assist customers with special requests whenever reasonably possible and in accordance with store policies.

2. Food Preparation

• Prepare deli products such as sandwiches, salads, cold cuts, cheeses, ready-to-eat meals, and other food items according to established recipes and procedures.

• Slice, portion, weigh, package, label, and display deli products accurately.

• Follow standardized recipes, portion sizes, and preparation instructions.

• Ensure food is prepared safely and maintained at appropriate temperatures.

• Check ingredients and products for freshness, quality, appearance, and expiration dates before use.

• Properly store ingredients and finished products to maintain quality and food safety.

• Minimize food waste through proper handling, storage, portioning, and preparation.

• Follow instructions for special orders, customized products, and customer preferences.

3. Food Safety and Sanitation

• Follow all applicable food safety, hygiene, and sanitation procedures.

• Maintain proper personal hygiene, including clean uniforms, hair restraints, and appropriate protective equipment where required.

• Wash and sanitize hands properly and frequently.

• Prevent cross-contamination by using proper food handling practices and maintaining separation between raw and ready-to-eat foods.

• Clean and sanitize food preparation surfaces, utensils, equipment, counters, and other work areas regularly.

• Monitor food temperatures and storage conditions as required by company procedures.

• Properly dispose of expired, spoiled, contaminated, or otherwise unsafe food products.

• Follow proper procedures for cleaning chemicals and sanitation equipment.

• Report food safety concerns, equipment problems, spills, pests, or other hazards to the supervisor immediately.

4. Product Display and Merchandising

• Keep deli displays attractive, organized, clean, and properly stocked.

• Replenish products as needed throughout the day.

• Ensure products are properly labeled with names, prices, dates, and other required information.

• Rotate products using the appropriate stock rotation method, such as FIFO (First In, First Out).

• Check display cases regularly for expired, damaged, or improperly stored products.

• Maintain appropriate product quantities based on customer demand and store requirements.

• Assist with promotional displays and special product presentations.

• Ensure pricing and product information are accurate and clearly visible.

5. Cashiering and Order Processing

• Accurately process customer orders and transactions when assigned to cashiering duties.

• Operate the POS system, weighing scales, slicers, and other deli equipment properly.

• Accurately weigh and price products according to established procedures.

• Handle cash, cards, and other approved payment methods responsibly.

• Provide customers with receipts and correct change when applicable.

• Follow company procedures for cash handling and transaction discrepancies.

• Report pricing, POS, or payment issues to the appropriate supervisor.

6. Cleaning and Store Maintenance

• Keep the deli counter, preparation area, equipment, storage areas, floors, and customer-facing areas clean and orderly.

• Perform opening and closing cleaning duties according to the store checklist.

• Wash, sanitize, and properly store utensils, containers, trays, and equipment.

• Empty garbage and waste containers as needed.

• Maintain clean and organized refrigerators, freezers, shelves, and storage areas.

• Immediately clean spills and other potential safety hazards.

• Ensure cleaning duties are completed before the end of the assigned shift.

7. Inventory and Stock Management

• Receive and properly store deli supplies and ingredients when assigned.

• Check deliveries for quantity, quality, freshness, and visible damage.

• Inform the supervisor of shortages, damaged products, or discrepancies.

• Monitor inventory levels and notify the supervisor when supplies need replenishment.

• Assist with inventory counts and stock checks.

• Use ingredients and packaging materials responsibly to minimize unnecessary waste.

• Maintain proper organization of stockrooms, refrigerators, and freezers.

8. Teamwork and Store Operations

• Work cooperatively with other deli crew members, cashiers, supervisors, and store personnel.

• Follow work schedules, assigned duties, and management instructions.

• Assist other departments when reasonably requested and when business needs require.

• Communicate important customer requests, product shortages, equipment issues, and operational concerns to the supervisor.

• Attend required meetings, orientations, and training sessions.

• Follow company policies, procedures, and workplace rules.

• Maintain professionalism and respect toward customers, co-workers, and management.

• Help create a clean, safe, efficient, and welcoming store environment.