Restaurant Training and Service Excellence Manager

Our Clients; Mandaluyong; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Our Clients in Mandaluyong City is seeking a Restaurant Training and Service Excellence Manager to lead learning strategies that raise service quality and consistency across locations. You will drive guest experience improvements and develop leaders in FOH operations.

This role requires a Bachelor's in HRM or Hospitality, at least 5 years in restaurant training management, and strong communication and presentation skills to mentor managers and elevate performance.

Qualifications

• Bachelor's Degree in HRM, Hospitality Management, or equivalent.
• 5+ years of restaurant training management experience.
• Background in casual dining operations preferred.
• Strong understanding of customer service, FOH operations, and people development.
• Excellent communication and presentation skills.

Responsibilities

• Design restaurant training programs focused on guest service and operational excellence.
• Lead service excellence initiatives across multiple restaurant locations.
• Conduct branch audits and coaching sessions for restaurant leaders.
• Develop competency assessments and certification programs.
• Monitor service standards through operational reviews and customer feedback.
• Collaborate with Operations to improve employee performance.
• Manage training calendars and evaluate program effectiveness.
• Mentor restaurant managers in coaching and leadership.

Skills

Customer service

FOH operations

People development

Communication

Presentation skills

Education

Bachelor's Degree in HRM

Job description

Restaurant Training and Service Excellence Manager

Location: Mandaluyong City

Job Summary

The Restaurant Training and Service Excellence Manager is responsible for creating and driving learning strategies that improve restaurant service quality, operational consistency, and employee performance. The role ensures all FOH teams consistently deliver exceptional guest experiences.

Key Responsibilities

• Design restaurant training programs focused on guest service and operational excellence.
• Lead service excellence initiatives across multiple restaurant locations.
• Conduct branch audits and coaching sessions for restaurant leaders.
• Develop competency assessments and certification programs.
• Monitor service standards through operational reviews and customer feedback.
• Collaborate with Operations to improve employee performance.
• Manage training calendars and evaluate program effectiveness.
• Mentor restaurant managers in coaching and leadership.

Qualifications

• Bachelor's Degree in HRM, Hospitality Management, or equivalent.
• Minimum 5 years of restaurant training management experience.
• Background in casual dining operations preferred.
• Strong understanding of customer service, FOH operations, and people development.
• Excellent communication and presentation skills.