Learning and Development Manager – Restaurant Operations

Our Clients; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Our Clients in Mandaluyong City is seeking a Learning and Development Manager to oversee training programs for restaurant operations, customer service, and leadership development across multiple locations. The role focuses on developing employees, ensuring operational standards, and partnering with Operations and HR to drive growth.

A background in HRM or Hospitality, with 5+ years in restaurant training, is required.

Qualifications

• Graduate of HRM, Hospitality Management, or related course.
• At least 5 years of managerial experience in restaurant training.
• Experience in casual dining or multi-unit restaurant operations.
• Expertise in FOH operations, service quality, and employee development.
• Strong leadership and stakeholder management skills.

Responsibilities

• Lead end-to-end restaurant learning and development initiatives.
• Develop training roadmaps for FOH employees and restaurant leaders.
• Conduct leadership workshops and coaching sessions.
• Create training materials, SOPs, and operational guides.
• Measure training effectiveness through KPIs and operational performance.
• Partner with Operations and HR to support organizational growth.
• Ensure compliance with company service standards.
• Identify succession and talent development opportunities.

Skills

Leadership

Stakeholder management

Training program development

FOH operations

Employee development

Education

Bachelors in HRM or Hospitality Management

Job description

Learning and Development Manager – Restaurant Operations

Location: Mandaluyong City

Job Summary

The Learning and Development Manager will oversee training programs that enhance restaurant operations, customer service, and leadership capability. The position focuses on developing employees and ensuring operational standards are consistently achieved across restaurant locations.

Key Responsibilities

• Lead end-to-end restaurant learning and development initiatives.
• Develop training roadmaps for FOH employees and restaurant leaders.
• Conduct leadership workshops and coaching sessions.
• Create training materials, SOPs, and operational guides.
• Measure training effectiveness through KPIs and operational performance.
• Partner with Operations and HR to support organizational growth.
• Ensure compliance with company service standards.
• Identify succession and talent development opportunities.

Qualifications

• Graduate of HRM, Hospitality Management, or related course.
• At least 5 years of managerial experience in restaurant training.
• Experience in casual dining or multi-unit restaurant operations.
• Expertise in FOH operations, service quality, and employee development.
• Strong leadership and stakeholder management skills.