Restaurant Supervisor

Crimson Resort and Spa Boracay; Malay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Crimson Resort and Spa Boracay in Malay, Aklan, seeks a Restaurant Supervisor for In-Room Dining to lead in-room service, plan duties, and ensure timely, professional guest experiences.

Ideal candidates have hospitality supervisory background with strong communication, inventory and service skills; HACCP training is a plus. This role emphasizes guest satisfaction and staff development in a luxury resort setting.

Qualifications

• Bachelor's degree in Hotel Management or related field.
• Minimum 1 year as Restaurant Supervisor or 3+ years as waiter/waitress in hospitality.
• Training on HACCP, Supervisory Excellence, Wine Training, Leadership competency is an advantage.

Responsibilities

• Plan, assign, and monitor duties.
• Guest satisfaction and professional service.
• Ensure timely in-suite/room service deliveries.
• Maintain high hygiene standards and inventory.
• Provide clear communication and address guest concerns promptly.

Skills

Customer service

Team supervision

Food & beverage service

Leadership

Education

Bachelor's degree in Hotel Management

Job description

FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY

Restaurant Supervisor (In-Room Dining Supervisor)

Scope and Responsibilities:

• Plan, assign, and monitor duties
• Guest Satisfaction
• Ensure that all in-suite deliveries are made according to time frames set
• Ensure that the guests are provided with efficient and professional service.
• Establishing the level of customer experience for the restaurant and working
  daily to maintain and improve it.
• Set up room service order in a thorough and swift manner
• Guest satisfaction Other duties as assigned
• Answer phones using appropriate Verbiage
• Room Service Order
• Addresses customer concerns on a timely basis.
• Practice professional and clear communication skills.
• Monitor supervisor performance, using correct language and ensuring fairness
  and respect to all.
• Ensure that procedures are in place for using expensive equipment to minimize breakage
• Clearly describes standards to all staff.
• Ensuring the service staff operate efficiently
• Upholding high hygiene standards
• Marketing and promoting products
• Maintain inventory and stock

Qualifications:

• Bachelor's degree in Hotel Management or related field
• Minimum 1 years of experience as a Restaurant Supervisor or 3 + Years experience as a
• waiter/Waitress in the hospitality industry, with an emphasis on food and beverages.
• Training attendanceon HACCP,Supervisory Excellent, Wine Training, Leadership Competency is an advantage