Restaurant Supervisor

Filinvest Group; Baguio; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading F&B company in Baguio City is seeking a Restaurant Supervisor to oversee daily operations of their establishment. The successful candidate will ensure high levels of customer satisfaction while managing staff, inventory, and compliance with health regulations. Ideal candidates should have a background in Restaurant Management and possess excellent leadership and communication skills. Flexible working hours are required, including weekends and holidays.

Qualifications

• Proven experience as a Restaurant Supervisor or in a similar leadership role in the F&B industry.
• Strong understanding of restaurant operations, food safety, and hygiene standards.
• Flexible and willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Supervise restaurant staff, ensuring training and customer service excellence.
• Handle customer complaints and ensure high levels of satisfaction.
• Oversee inventory management and order supplies accordingly.

Skills

Leadership

Customer Service

Inventory Management

Problem-solving

Communication

Education

Graduate of Hotel/Resort and Restaurant Management or related course

Tools

POS systems

Job description

Filinvest F&B: HAY DINER (Grafik Pine House Baguio)

Responsible for overseeing the day-to-day operations of a restaurant, ensuring that customers are satisfied with their dining experience, and that the restaurant is running smoothly and efficiently.

Key Function & Responsibilities

1. Staff Management: The restaurant supervisor is responsible for supervising restaurant staff, including servers, chefs, and kitchen staff, ensuring that they are properly trained and providing excellent customer service.
2. Customer Service: The restaurant supervisor should ensure that customers are satisfied with their dining experience, handling any complaints or issues that arise and ensuring that the restaurant maintains a high level of customer service.
3. Operations Management: They are responsible for overseeing the day-to-day operations of the restaurant, ensuring that everything runs smoothly and efficiently.
4. Health and Safety: They should ensure that the restaurant is compliant with health and safety regulations, implementing appropriate measures to ensure a safe and hygienic environment for customers and staff.
5. Inventory Management: They should be responsible for managing inventory, ordering supplies, and ensuring that there is sufficient stock for restaurant operations.
6. Training and Development: They should be responsible for training and developing staff, ensuring that they have the necessary skills and knowledge to perform their roles effectively.

Qualifications

• Graduate of Hotel/Resort and Restaurant Management or any related course.
• With relevant training and certification in Food & Beverage service operations.
• Proven experience as a Restaurant Supervisor or in a similar leadership role in the F&B industry.
• Strong understanding of restaurant operations, food safety, and hygiene standards.
• Excellent leadership, interpersonal, and communication skills.
• Ability to lead, train, and motivate a team in a fast-paced environment.
• Customer-focused with a strong commitment to service excellence.
• Proficient in POS systems and basic restaurant administration (e.g., inventory, scheduling, reports).
• Good problem-solving skills and the ability to make quick decisions under pressure.
• Flexible and willing to work on shifting schedules, including weekends and holidays.
• Must be willing to work in Baguio City.