Banquet Operations Lead: Events & Guest Experience

Filinvest Development Corporation; Mabalacat; On-site; PHP 223,000 - 335,000; Full time

Job summary

Filinvest Development Corporation is seeking a Restaurant Supervisor to oversee all banquet and outlet operations at Clark, Pampanga. You will direct staff, ensure exceptional service, and manage food presentation across events, maintaining hygiene and guest satisfaction.

The role requires a Bachelor's degree in hotel management or related field and 1–3 years of supervisory experience in F&B. Willingness to relocate to Clark, Pampanga is expected.

Qualifications

• Bachelor's degree in hotel management or related field is required.
• Experience as a restaurant supervisor (1–3 years) preferred.
• Knowledge of F&B service, menu items, wine and cocktail offerings is beneficial.
• Strong communication skills are essential.

Responsibilities

• Oversee and direct all aspects of the outlet to meet marketing, profitability and service goals.
• Monitor service quality provided by staff and ensure customer satisfaction.
• Oversee food presentation and address areas of concern with the Banquet Sous Chef.
• Respond to requests and complaints from the Banquet event coordinator and guests.
• Address customer concerns promptly and uphold high hygiene standards.
• Implement fair and consistent discipline among staff per resort rules.
• Schedule staff based on forecasted business and events.
• Prepare reports as necessary and assist GM as directed.

Skills

Good communication

Multitasking

F&B knowledge

Education

Bachelor's Degree in Hotel Management or related field

Job description

Filinvest Development Corporation is seeking a Restaurant Supervisor to oversee all banquet and outlet operations at Clark, Pampanga. You will direct staff, ensure exceptional service, and manage food presentation across events, maintaining hygiene and guest satisfaction.

The role requires a Bachelor's degree in hotel management or related field and 1–3 years of supervisory experience in F&B. Willingness to relocate to Clark, Pampanga is expected.