Restaurant Operations & Service Leader

Divi Holdings Inc.; Cavite City; On-site; PHP 335,000 - 502,000; Full time

Job summary

A restaurant management company is seeking an experienced individual to oversee daily operations, ensuring excellent customer service and compliance with sanitation standards. Responsibilities include coordinating both Front and Back of House activities, managing staff performance, controlling costs, and promoting the brand within the local community. Strong organizational skills and the ability to enhance customer satisfaction are essential for this role.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Job description

A restaurant management company is seeking an experienced individual to oversee daily operations, ensuring excellent customer service and compliance with sanitation standards. Responsibilities include coordinating both Front and Back of House activities, managing staff performance, controlling costs, and promoting the brand within the local community. Strong organizational skills and the ability to enhance customer satisfaction are essential for this role.