Restaurant Operations & Guest Experience Leader

Filinvest Development Corporation; San Mateo; On-site; PHP 600,000 - 900,000; Full time

Job summary

A hospitality management company in the Philippines is looking for a candidate to oversee and direct all aspects of food and beverage service at Timberland Highlands Resort. This role focuses on maximizing customer satisfaction through excellent service and team management. The ideal candidate should have significant experience in a similar role, be fluent in both English and the local language, and demonstrate strong leadership and motivational skills. This is a hands-on position requiring commitment and long hours.

Qualifications

• 2 years in a similar capacity.
• 2 years in the same position or traineeship in Food & Beverage with at least 5 years' service experience.

Responsibilities

• Oversee customer service and employee management.
• Monitor service levels and develop strategies for improvement.
• Analyze customer feedback and address concerns.
• Train staff to improve service quality and up sell effectively.

Skills

Oral fluency in English

Fluent in local language

Service Oriented

Motivator and team builder

Ability to work long and unusual hours

Job description

A hospitality management company in the Philippines is looking for a candidate to oversee and direct all aspects of food and beverage service at Timberland Highlands Resort. This role focuses on maximizing customer satisfaction through excellent service and team management. The ideal candidate should have significant experience in a similar role, be fluent in both English and the local language, and demonstrate strong leadership and motivational skills. This is a hands-on position requiring commitment and long hours.