Lead Waitstaff & Guest Experience Manager

Zest Manpower Services; Zambales; On-site; PHP 240,000 - 360,000; Full time

Job summary

A reputable hospitality staffing agency in the Philippines is seeking a skilled leader to manage waitstaff at a prestigious resort. The ideal candidate will have at least 3 years of experience in an upscale establishment, demonstrating exceptional customer service, training abilities, and knowledge of food and beverage operations. This role emphasizes compliance with health standards and keen guest engagement. Strong English communication skills are essential for this position.

Qualifications

• At least 3 years of work experience in the same role, preferably in a hotel or upscale restaurant.
• Experience in leading or supervising a Food and Beverage Team.
• Knowledgeable in handling guest engagement and resolving complaints.

Responsibilities

• Lead and coordinate the waitstaff to ensure high standards are met.
• Manage reservations and ensure proper table settings and service flow.
• Ensure compliance with health and safety regulations.

Skills

Leadership and coordination

Exceptional customer service

Training and mentoring

Problem-solving and complaint resolution

Food and beverage promotions

Report preparation

English communication

Education

College graduate in Hotel and Restaurant Management

Job description

A reputable hospitality staffing agency in the Philippines is seeking a skilled leader to manage waitstaff at a prestigious resort. The ideal candidate will have at least 3 years of experience in an upscale establishment, demonstrating exceptional customer service, training abilities, and knowledge of food and beverage operations. This role emphasizes compliance with health standards and keen guest engagement. Strong English communication skills are essential for this position.