Restaurant Operations & Guest Experience Lead

Songon Food Corporation; San Juan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Songon Food Corporation is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring smooth FOH and BOH functions, and delivering excellent customer service. You will supervise staff, uphold brand standards, and train teams to perform at peak levels.

The role requires strong leadership, attention to detail, and the ability to coordinate schedules and resources to meet business goals. Join a dynamic team focused on guest satisfaction and operational excellence.

Qualifications

• Experience in restaurant management and oversight.
• Strong leadership and staff development abilities.
• Focus on customer service excellence and brand standards.

Responsibilities

• Lead daily restaurant operations across FOH and BOH.
• Ensure compliance with SOPs, health and safety regulations.
• Conduct daily walk-throughs to meet operational and cleanliness standards.
• Maintain payroll, attendance, and administrative records.
• Develop and manage daily manpower schedules based on needs.
• Monitor service quality and guest satisfaction; address complaints.
• Gather guest feedback and implement improvements.

Skills

Restaurant operations

Staff training

Customer service

People management

Job description

Songon Food Corporation is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring smooth FOH and BOH functions, and delivering excellent customer service. You will supervise staff, uphold brand standards, and train teams to perform at peak levels.

The role requires strong leadership, attention to detail, and the ability to coordinate schedules and resources to meet business goals. Join a dynamic team focused on guest satisfaction and operational excellence.