Front Desk Manager

Filinvest Development Corporation; Lapu-Lapu; On-site; PHP 334,800 - 502,200; Full time

Job summary

Filinvest Development Corporation is looking for a dedicated individual to assist in managing Front Desk operations at Crimson Resort & Spa Mactan. Your role will involve ensuring guest satisfaction through personalized service and working under the guidance of the Front Office Manager.

Responsibilities include enhancing customer service quality, establishing rapport with guests, and achieving occupancy and revenue targets. This position is crucial to maintaining high standards in guest relations and operations within the hotel environment.

Responsibilities

• Assist in managing Front Desk operations under direct supervision.
• Ensure guest satisfaction by providing personalized service.
• Enhance customer service quality to differentiate from competitors.

Job description

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMARRY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager assist in managing Front Desk operations, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.

JOB DESCRIPTION:

• Highlights achievements, problems, challenges
• Participates in discussions.
• Emphasizes current policies, new products/services.
• Feeds back customer comments.
• Highlights achievements, problems, challenges
• Regularly walks around the lobby to establish rapport with guests.
• Enhances customer service quality to differentiate us from our competitors.
• Acts on guest concerns immediately.
• Encourages front liners to be proactive when it comes to customer needs.
• Meets VIP arrivals.
• Ensures the attainment of occupancy, average transient rate (ATR) and revenue targets so as to achieve maximum room yield.
• Determines and supervises rate structure for daily pick up guests to maintain forecasted average rate.
• Ensures all staff are aware of the current rate structure.
• Ensures that all Airport Representatives are aware daily on the availability of rooms.
• increase in certain segments; implements agreed strategies. Prepares rationale for strategies and submits to the Front Office Manager for approval.
• Projects expenses for the next 3 months.
• Practices good expense management and implements the same in the department.
• Maintains statistics.
• Makes cost projections based on inflation rate, spending power of customers and supplier costs
• Maintains file of equipment needed and obtains quotations for submission to Front Office Manager as per hotel budget process.