Receptionist

Mactan Seascapes Services Inc.; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Job summary

Crimson Resort & Spa Mactan is seeking a motivated Receptionist to welcome guests, manage seating, take orders, and coordinate with the kitchen to ensure exceptional dining experiences. The role involves maintaining service standards, attending product knowledge sessions, and contributing to guest satisfaction.

Under the supervision of the outlet restaurant in-charge, you will ensure punctuality, monitor sections, and engage in upselling to maximize revenue while upholding hotel procedures and

Qualifications

• Delivers courteous guest service and anticipates guest needs.
• Communicates clearly with guests and colleagues to ensure smooth operations.
• Arrives on time and adheres to shift schedules.
• Utilizes suggestive selling techniques to contribute to restaurant revenues.

Responsibilities

• Greet guests and seat them appropriately.
• Take orders, provide menu knowledge, and coordinate with kitchen staff.
• Ensure service standards and presentation meet hotel guidelines.
• Support opening/closing procedures for the shift and maintain clean work areas.
• Monitor sections assigned (restaurants, banquet, beverage) for smooth operation.
• Assist in inventory checks and resource conservation.

Skills

Guest service

Communication skills

Punctuality

Upselling

Education

High school diploma or equivalent

Tools

POS System

MS Office

Job description

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, under the direct supervision of the outlet / restaurant in-charge, the Receptionist is responsible for outlet reception, service, and maximization of guest satisfaction in the outlets. Ensures smooth operations of the sections appointed in the Food & Beverage division and customer satisfaction.

JOB DESCRIPTION:

• Checks schedule and ensure punctuality at work.
• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage as applicable).
• Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
• Follows all procedures set for closing and opening of a shift or a section.
• Inspects work area, utensils and tools to ensure that these are clean prior to and after each shift.
• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
• Practices economy of food, beverage, paper supplies, electricity and water (practice recycling / re using whenever possible).
• Checks inventory in sections appointed for daily requisition.
• Upon guest arrival, immediately greets / welcomes guests to the outlet.
• Ushers guest to the appropriate table
• Takes guests orders, making suggestions when required.
• Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates, including, if possible, the manner of preparation for each menu item.
• Communicates with kitchen staff on guest orders; personally picks up orders from kitchen when ready for serving.
• Checks quality / presentation / temperature of food / beverage / service prior to serving.
• Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed.
• Immediately acts on complaints related to food / beverage quality and relay to Service Manager / Service Leader.
• Takes note of reservation requests by following the set standards.
• Contributes to restaurant revenues by consistently practicing suggestive selling / upselling techniques, per guidelines set by the restaurants service managers / leaders