Restaurant Manager

TOKAGAWA GLOBAL CORPORATION; Metro Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

TOKAGAWA GLOBAL CORPORATION is seeking a Restaurant Manager in the Philippines to oversee daily restaurant operations and lead a busy team to deliver excellent guest experiences. The role emphasizes maintaining standards, cost control, and coordinating between dining, kitchen, and cashiers to optimize service quality.

The ideal candidate has 3+ years in restaurant operations with supervisory experience, strong leadership, and fluency in English and Filipino.

Qualifications

• Degree in hospitality, hotel or restaurant management or related field.
• Strong leadership, communication and customer service skills.
• Knowledge of cost control, inventory and food safety.

Responsibilities

• Oversee daily opening, operating, and closing procedures of the restaurant.
• Coordinate dining area, kitchen, cashier and other departments for smooth service.
• Maintain high standards for food quality, presentation, cleanliness, and service.
• Recruit, train, schedule, supervise, and evaluate restaurant staff.
• Brief staff before shifts and communicate daily targets and promotions.
• Welcome guests and ensure friendly, attentive service.
• Handle customer complaints and resolve concerns promptly.
• Monitor daily sales, expenses, discounts, voids, refunds, and cash collections.
• Control food and labor costs, utilities, and other operating expenses.
• Ensure compliance with company policies, permits, licenses, labor requirements, and regulations.

Skills

Leadership

Customer service

Communication

Problem solving

Cost control

Inventory management

POS systems

Scheduling

Office apps

English & Filipino

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Google Workspace

Job description

About the role

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant and ensuring that guests receive excellent food, service, and overall dining experience. The manager will lead the restaurant team, maintain operational standards, control costs, and help improve sales and profitability.

Key responsibilities

• Oversee the daily opening, operating, and closing procedures of the restaurant

• Ensure smooth coordination between the dining area, kitchen, cashier, and other departments

• Maintain high standards for food quality, presentation, cleanliness, and service

• Recruit, train, schedule, supervise, and evaluate restaurant employees

• Conduct staff briefings before each shift and communicate daily targets, promotions, and concerns

• Welcome guests and ensure they receive friendly and attentive service

• Handle customer complaints and resolve concerns promptly and professionally

• Monitor daily sales, expenses, discounts, voids, refunds, and cash collections

• Control food costs, labor costs, utilities, and other operating expenses

• Ensure compliance with company policies, permits, licenses, labor requirements, and government regulations

About you

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related course is preferred

• At least 3 years of restaurant operations experience, with at least 1 year in a supervisory or managerial position

• Experience in a Chinese restaurant, full-service restaurant, banquet operation, or casual dining establishment is an advantage

• Strong leadership, communication, customer service, and problem-solving skills

• Knowledge of restaurant operations, inventory management, cost control, and food safety

• Familiarity with POS systems, sales reports, staff scheduling, and basic Microsoft Office or Google Workspace applications

• Willing to work on weekends, holidays, evenings, and extended hours when necessary

• Able to communicate effectively in English and Filipino