Restaurant/ Kiosk Supervisor (Chinese General Hospital)

Bigtime Empire Corporation; Manila; On-site; PHP 257,000 - 391,000; Full time

Job summary

Bigtime Empire Corporation is seeking a Restaurant Supervisor to oversee daily restaurant operations, ensure smooth shift execution, and uphold company standards for food quality, service, cleanliness, and sanitation in a fast-paced Manila environment.

You will lead and coach a team, manage peak-hour service, monitor safety and inventory, and drive customer satisfaction while maintaining accurate records, cash handling, and end-of-shift reporting.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Management, or a related field is an advantage but not required.
• At least 6 months of supervisory experience in a restaurant, café, fast food, or other fast-paced F&B environment.
• Demonstrated ability to lead, coach, and motivate a restaurant team.
• Basic understanding of food cost, inventory management, sales, and P&L concepts.
• Strong customer service, communication, and problem-solving skills.
• Organized, responsible, and capable of making decisions in a fast-paced environment.
• Able to remain effective during high-volume and high-pressure operations.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations and ensure smooth shift execution.
• Maintain company standards for food quality, service, cleanliness, and sanitation.
• Ensure opening and closing procedures are properly completed.
• Monitor food handling and workplace safety practices.
• Coordinate the team during peak hours to maintain fast and efficient service.
• Lead and supervise restaurant staff during assigned shifts.
• Delegate tasks and monitor team productivity and performance.
• Provide immediate coaching and constructive feedback when needed.
• Train and guide new team members on restaurant procedures and customer service standards.
• Ensure compliance with company policies, attendance, and discipline standards.
• Complete shift reports, endorsements, and required operational documentation.
• Monitor attendance and assist with manpower scheduling.
• Maintain accurate records required for audits and operational monitoring.
• Properly endorse pending concerns and action items to the next shift or Restaurant Manager.

Skills

Leadership

Customer service

Communication

Problem-solving

Team motivation

Decision making

Education

Bachelor’s degree in Hospitality Management, Business Management, or related field

Job description

Key Responsibilities

Restaurant Operations

• Oversee daily restaurant operations and ensure smooth shift execution.

• Maintain company standards for food quality, service, cleanliness, and sanitation.

• Ensure opening and closing procedures are properly completed.

• Monitor food handling and workplace safety practices.

• Coordinate the team during peak hours to maintain fast and efficient service.

Sales, Inventory & Cost Control

• Help the restaurant achieve its daily and monthly sales targets.

• Monitor food cost, wastage, portioning, and inventory levels.

• Ensure accurate cash handling and POS transactions.

• Identify and report inventory, cash, or operational variances.

• Support cost-control initiatives without compromising product and service quality.

Team Leadership

• Lead and supervise restaurant staff during assigned shifts.

• Delegate tasks and monitor team productivity and performance.

• Provide immediate coaching and constructive feedback when needed.

• Train and guide new team members on restaurant procedures and customer service standards.

• Ensure compliance with company policies, attendance, and discipline standards.

Customer Experience

• Maintain a welcoming and professional dining experience.

• Respond to customer concerns promptly and provide appropriate service recovery.

• Ensure the team consistently represents the brand professionally.

Reports & Shift Administration

• Complete shift reports, endorsements, and required operational documentation.

• Monitor attendance and assist with manpower scheduling.

• Maintain accurate records required for audits and operational monitoring.

• Properly endorse pending concerns and action items to the next shift or Restaurant Manager.
  

Qualifications

• Bachelor’s degree in Hospitality Management, Business Management, or a related field is an advantage but not required.

• At least 6 months of supervisory experience in a restaurant, café, fast food, or other fast-paced F&B environment.

• Demonstrated ability to lead, coach, and motivate a restaurant team.

• Basic understanding of food cost, inventory management, sales, and P&L concepts.

• Strong customer service, communication, and problem-solving skills.

• Organized, responsible, and capable of making decisions in a fast-paced environment.

• Able to remain effective during high-volume and high-pressure operations.

• Willing to work shifting schedules, weekends, and holidays.