Restaurant Manager

BigTime Empire Corporation; Marilao; On-site; PHP 420,000 - 660,000; Full time

Job summary

BigTime Empire Corporation is seeking an experienced Operations Manager to lead restaurant day-to-day activities, ensure SOP compliance, uphold food safety standards, and maintain cleanliness and sanitation across all areas.

You will drive sales and profitability by analyzing daily reports, controlling labor and food costs, and implementing local marketing initiatives. You will recruit, coach, schedule, and evaluate staff while delivering exceptional customer service and efficient operations.

Qualifications

• Bachelor's degree required in hospitality or related field.
• Minimum 1 year supervisory or managerial experience in F&B.
• Strong background in restaurant operations and people management.
• Experience handling high-volume restaurant operations is an advantage.
• Knowledge of inventory management, cost control, scheduling, and financial reporting.
• Familiarity with POS systems and Microsoft Office applications.
• Excellent leadership, communication, and problem-solving skills.
• Customer-oriented with strong decision-making abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Manage day-to-day restaurant operations to ensure smooth and efficient service.
• Ensure compliance with all SOPs and maintain high food quality and sanitation standards.
• Recruit, interview, onboard, coach, and schedule staff; monitor performance and attendance.
• Handle customer complaints professionally and maintain exceptional customer experience.

Skills

Leadership

Communication

People management

Operations management

Inventory management

Cost control

Scheduling

Financial reporting

POS systems

MS Office

Education

Bachelor's Degree in Hospitality Management, Business Administration, Hotel & Restaurant Management, or related field

Tools

POS systems

Microsoft Office

Job description

Key Duties and Responsibilities

Operations Management

• Manage the day-to-day restaurant operations to ensure smooth and efficient service.

• Ensure compliance with all Standard Operating Procedures (SOPs).

• Maintain excellent food quality, product consistency, cleanliness, and sanitation standards.

• Monitor opening and closing procedures.

• Ensure proper maintenance of restaurant equipment and facilities.

• Resolve operational issues immediately to minimize business disruption.

Sales & Profitability

• Achieve monthly sales and profitability targets.

• Analyze daily sales reports and identify opportunities to increase revenue.

• Control labor costs, food costs, and operating expenses.

• Implement sales-building and local store marketing initiatives.

• Monitor restaurant productivity and operational efficiency.

People Management

• Recruit, interview, and recommend qualified restaurant employees.

• Conduct onboarding, coaching, and continuous employee development.

• Prepare staff schedules based on business requirements.

• Monitor attendance, punctuality, productivity, and overall performance.

• Conduct regular performance evaluations and corrective coaching.

• Promote teamwork, discipline, and employee engagement.

Customer Service

• Ensure exceptional customer experience at all times.

• Handle customer complaints professionally and provide immediate resolution.

• Monitor customer feedback and implement service improvements.

• Build customer loyalty through consistent service excellence.

Inventory & Cost Control

• Monitor inventory levels and ordering requirements.

• Ensure accurate receiving, storage, and issuance of stocks.

• Minimize wastage, spoilage, and product losses.

• Conduct regular inventory and reconciliation.

• Monitor food cost and inventory variance.

Food Safety & Compliance

• Ensure compliance with Food Safety and Hygiene Standards.

• Maintain compliance with local government regulations.

• Ensure proper food handling, storage, and sanitation procedures.

• Prepare the restaurant for internal and external audits.

Financial & Administrative

• Review daily sales reports, cash collections, and deposits.

• Ensure accurate documentation and reporting.

• Monitor restaurant expenses and budget compliance.

• Submit operational reports on time.

• Coordinate with Head Office departments regarding operational concerns.

Key Performance Indicators (KPIs)

• Sales Achievement

• Restaurant Profitability

• Food Cost Percentage

• Labor Cost Percentage

• Customer Satisfaction Rating

• Inventory Accuracy

• Audit Compliance

• Employee Retention

• Service Speed

• Order Accuracy

• Food Safety Compliance

• Team Productivity

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Hotel & Restaurant Management, or any related field.

• At least 1 year of supervisory or managerial experience in the Food & Beverage (F&B) industry.

• Strong background in restaurant operations and people management.

• Experience handling high-volume restaurant operations is an advantage.

• Knowledgeable in inventory management, cost control, scheduling, and financial reporting.

• Familiarity with POS systems and Microsoft Office applications.

• Excellent leadership, communication, and problem-solving skills.

• Customer-oriented with strong decision-making abilities.

• Willing to work on shifting schedules, weekends, and holidays.